Missed call data

[cynjut (Dave Burgess)]

Tips for getting missed calls report from FreePBX

Hi to everyone, this is my first post I need some help from you guys. We run a small call center for our website and I just implemented FreePBX. The company that setup the system couldn’t assist me with this issue, so I turn to you guys. My problem is that I have a queue of four agents, and if I get a CDR report with the NO ANSWER filter I get all the calls that weren’t answered, including the three extensions that didn’t pickup the call every time the phone rings. This…

The search function is your friend.