Apologies if this is quite a simple questioned answered elsewhere already - I have looked around but not found it yet though - perhaps my googleFu has failed me.
We are running FreePBX and our call staff use a queue for the main calls - I have the extensions in as Dynamic Members - they sign in and out of the queue by dialling *45 on their handset.
Simple enough - only issue half the time they forget to sign in and out when going on lunch/leaving their desks - becoming a bit of a pain to manage. I appreciate the answer really should be… teach the staff to make sure they do it!
Alternatively - I’d like to just be able to remove and add members from the queue myself - ideally from my own handset? Or a CLI command.
I have tried, for example, running the command “queue add member 201 to queue 5000”
This… doesn’t quite achieve what I want - it shows “201” as in the queue - but doesn’t actually work - I’m assuming where I entered 201 for the extension, I need to input something else there, rather than the number - just I’m not sure what?
Any help would be greatly appreciated, thank you.