I was wondering if this was resolved because I’m having the same issue. Can’t seem to get the right dial plan for the Linksys PAP2T. I receive calls fine but cannot make outgoing calls.
@penguinpbx Split this into it’s own topic, please.
There’s nothing to solve at this point. Please don’t bring back 11 yo old threads and ask if there is resolution. The device in question is old and the dialplan config for it is well documented all over the Internet. But to save the back and forth:
Sample Dialplan for a Linksys device
(xx.|[3469]11|0|00|[2-9]xxxxxx|1[2-9]xx[2-9]xxxxxxS0|*xx|#xx)
Sample US Dialplan:
([2-9]xxxxxx|1[2-9]xx[2-9]xxxxxx|011xxx.|911|*xx|#xx|xx.)
* `xx.` — Matches any number with at least two digits (default catch-all).
* `[3469]11` — Matches 911, 311, 411, 611, or 911 (emergency or info numbers).
* `0` — Allows dialing 0 (often operator or PSTN).
* `00` — Allows international dialing prefix.
* `[2-9]xxxxxx` — Local 7-digit dialing (US/Canada format).
* `1[2-9]xx[2-9]xxxxxxS0` — North American 10-digit dialing with immediate send (e.g., 1-212-555-1234).
* `*xx` — Star codes (e.g., *67 to block caller ID).
* `#xx` — Pound codes.
|Symbol|Meaning|
|---|---|
|x|Matches any digit from 0 to 9|
|.|Matches one or more digits|
|[ ]|Digit set, e.g., [2-9] matches any digit 2–9|
|*|Literal asterisk|
|#|Literal pound/hash|
|S0|Dial immediately once matched (zero delay)|
|T|Accept after timeout (default 4s)|
|`|`|
I have been using FreePBX for a few months, but I still can’t make outbound calls. I have set up the dialplan and set up outgoing routes, and it still won’t allow me to make calls. I did reach out to Nextiva, and they advised me that it was on my end and that there were not any restrictions on their end. I was wondering if I could get some help.
Thank you.
If you want to buy help, use the Jobs category. Otherwise provide detailed logs and screenshots of the trunk configuration.
Just to recap, the issue I know what it is but am not able to gain support for the Linksys PAPt2. The issue is the dial plan for the Linksys. Since the Linksys PAP2T has the wrong dial plan, it cant access the FreePBX. I can receive calls fine I just cannot make outbound calls. There was a person requesting the same help on here, and they were never able to get help. I reached out to Linksys; they no longer support the device. Amazon could not provide help either.
Please confirm that you can call out ok from other devices (IP phone, softphone, etc.)
Also, let us know:
- A specific failing dialed number (e.g., a local McDonald’s)
- The number that appears in the CDR for the attempt.
- Your present Dial Plan.
I have not had great service on buying support. I was hoping to find someone that has been successful setting this model up if not, I will be doing something different
(*xx|[3469]11|0|00|[2-9]xxxxxx|1xxx[2-9]xxxxxxS0|xxxxxxxxxxxx.)
this is what I have at the moment.
Assuming that you are using a US or Canadian provider, you should be able to call 18004377950 and hear your caller ID.
If not, the problem is not dial plan related. Can you call from other devices?
Remember that the PAP2T has one dial plan and the PBX has another. If I recall correctly Flowroute, all calls must be sent as 1NXXNXXXXXX. They also don’t support 0 or 00 as a call. This is a dial plan I use in my PAP2T
(*xx|[3469]11|011x.[2-9]xxxxxx|1xxx[2-9]xxxxxxS0|xxxxxxxxxxxx.)
Now the PBX has to be handle a 7-digit call by adding 1+area code in front of the number in your outbound route plan. You must also have a route that handles the 1+NXXNXXXXXX calls.
So check the outbound routes in your system and make sure you have every possible combination of numbers sent from the PAP2T handled in an outbound route. Also, if you are using 7-digit dialing, it might interfere with you local extension numbers.
If you have extension 225 and you are trying to dial an outside number of 2253456789, it won’t work unless you preface it with 1.
Spend time studying your outbound routes and make sure you can make a call across the routes using a local SIP phone or SIP Client instead of the PAP2T.
Also see this for more guidance on Linksys dial plans: https://wiki.voip.ms/article/Dial_Plan_for_Linksys_ATAs