IVR with email notification

[anna44]

Hi!
I would like to create an IVR with custom destination. I want email to be sent with chosen extension after people call the ivr number and choose a specific extension. I red about custom destinations and modifying /etc/asterisk/extensions_custom.conf. But I don’t understand, how it should look like exactly? What I have to write in the custom destination’s target example?

[lgaetz (Lorne Gaetz)]

Welcome to the community!

There are a few examples of this in the forum such as this thread here:

How to send email on every call received at a DID, even if it gets answers, leaves vm, hangs up, etc?

That works, but with the type of call flow you are using, it can be easier. Create a context like: [send-email] exten => s,1,NoOp(Entering user defined context [send-email] in extensions_custom.conf) exten => s,n,System(echo 'Call from ${CALLERID(name)} at ${CALLERID(number)}' | mail -s 'SUBJECT' '[email protected]') exten => s,n,Return() The final line changes to a return. Then create a Custom Destination that references the above as send-email,s,1 And be sure to enable the return option …

[anna44]

Thank you your answer! I tried the above context, but it doesn’t work for me. In the logfile I get the following error message: Attempt to reach a non-existent destination for Gosub: (Context:send-email, Extension: s, Priority:1). I ran the ‘dialplan show send-email’ command and the context appeared. I don’t understand why it doesn’t work. Can you help me, please?

[lgaetz (Lorne Gaetz)]

We would need to see the dialplan you’re using and a call trace of a failure. Providing Great Debug - Support Services - Documentation

[anna44]

Thank you, the problem solved! There was a space between the target parameters.