IVR calls forwarding, based on a weekly schedule

FreePBX Configuration
1

Hello everyone,
I know there has been posted a lot about this, but I just wanted to ask if it’s possible to accomplish this specific task, so I wouldn’t waste my time in advance if it is not.

I will simplify the story - we use IVR so if a caller chooses option 1 the call should be forwarded to a colleague’s 1 cell phone. If the caller chooses option 2 the call should be forwarded to the colleague’s 2 cell phone.
This should be rotated on a weekly basis - from next Monday, calls should be forwared to colleague’s 3 and colleague’s 4 respectively (we are going to be on vacation in August, so calls should be distributed evenly).

Is there a chance to automate this rotating process?
Could I accomplish this with Time conditions somehow? Or should I use another approach?
Also, it would be great if I could force FreePBX to redirect the call via our GSM gateway (because calls are going to be redirected to cell phone numbers)

2

If you set up Call Flow Control, using Dyn Routes as stated here may help → Using Dynamic Routes for Call Flow Control

Also it could be done with Time Conditions with calendars and calendar events.

3

@spioli Thank you for your advice!

After getting familiar with these topics, I’ve decided to try the following:

  1. I’ve created 4 Time Groups (one Time Group per week)
  2. I’ve created Ring group for each of the colleagues and added an external number as an extension
  3. I’ve created 4 IVRs (each IVR for each colleague per week)
  4. I’ve created 4 Time Conditions and linked them with IVRs and Time Groups
  5. I’ve set IVR’s destinations as Ring Groups

It wasn’t so hard and I think it should do the job :slight_smile:

1 Like
4

Nothing wrong with what you did, but if the 4 time groups are all identical, you can do this by creating a single time group and using it in the 4 time conditions.

1 Like
5

Unfortunately, I’ve overlooked that I’m missing the automation part - this is possible to accomplish by steps I’ve mentioned above, but in that case, I have to login to GUI every week and manually change the IVR’s destinations (ring groups).

I’ve thoroughly explored everything in Calendar and Calendar event groups but couldn’t find a way to set up IVR / Time conditions / Ring groups based on calendar events / weeks in Calendar.

Please, is there something that I’m missing?

6

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