I know there has been posted a lot about this, but I just wanted to ask if it’s possible to accomplish this specific task, so I wouldn’t waste my time in advance if it is not.
I will simplify the story - we use IVR so if a caller chooses option 1 the call should be forwarded to a colleague’s 1 cell phone. If the caller chooses option 2 the call should be forwarded to the colleague’s 2 cell phone.
This should be rotated on a weekly basis - from next Monday, calls should be forwared to colleague’s 3 and colleague’s 4 respectively (we are going to be on vacation in August, so calls should be distributed evenly).
Is there a chance to automate this rotating process?
Could I accomplish this with Time conditions somehow? Or should I use another approach?
Also, it would be great if I could force FreePBX to redirect the call via our GSM gateway (because calls are going to be redirected to cell phone numbers)
Unfortunately, I’ve overlooked that I’m missing the automation part - this is possible to accomplish by steps I’ve mentioned above, but in that case, I have to login to GUI every week and manually change the IVR’s destinations (ring groups).
I’ve thoroughly explored everything in Calendar and Calendar event groups but couldn’t find a way to set up IVR / Time conditions / Ring groups based on calendar events / weeks in Calendar.