I have used XMPP for years on this server. In recent months, this has stopped working. The symptom is that users can login and show as online, but, as soon as a user attempts to send a message to another user, the server immediately goes offline.
For troubleshooting, I tried using an outside java xmpp webclient: https://inverse.chat. The user could easily login, shows online, and sees other users who are online. As soon as a message is sent, the web page closes with the error " Connection failure Sorry, we could not connect to the XMPP host with domain: âsp-voip.infolocity.netâ
Logging in again restores the connection until a message is again attempted.
I tried uninstalling and deleting the local copy of XMPP and then reinstalling. The behavior is the same. I tried stopping mongodb and removing the letschat files and reinstalling the XMPP app. No help. Sending from any account to another account causes the server to lose connection. I even re-ran the firewall configuration to see if there was an issue there. Still no help.
Dont have much more to contribute but same problem here but with Pidgin. Noticed it today when I went to send some chats. Coincidentally it seems that there were a bunch of updated modules too.
Hey John, I have been having the same problem. I run a small company so all the IT support has to be done by me. With that caveat I pulled the XMPPlogs which led me down this rabbit hole. Every time I go to send a chat msg and get disconnected these entries are made. I dont know if it is related but I noticed that after the modules had been updated I started having this problem. Perhaps to a more knowledgeable person this makes sense? It seems that perhaps the mongoDB needss an update?
2020-11-09 14:34 -05:00: TypeError: Cannot read property âidâ of null
2020-11-09 14:34 -05:00: at /var/www/html/admin/modules/xmpp/node/node_modules/lets-chat/app/controllers/usermessages.js:30:23
2020-11-09 14:34 -05:00: at arrayEach (/var/www/html/admin/modules/xmpp/node/node_modules/lodash/lodash.js:516:11)
2020-11-09 14:34 -05:00: at Function.forEach (/var/www/html/admin/modules/xmpp/node/node_modules/lodash/lodash.js:9368:14)
2020-11-09 14:34 -05:00: at Core. (/var/www/html/admin/modules/xmpp/node/node_modules/lets-chat/app/controllers/usermessages.js:24:11)
2020-11-09 14:34 -05:00: at emitMany (events.js:152:20)
2020-11-09 14:34 -05:00: at Core.emit (events.js:224:7)
2020-11-09 14:34 -05:00: at UserMessageManager. (/var/www/html/admin/modules/xmpp/node/node_modules/lets-chat/app/core/usermessages.js:25:19)
2020-11-09 14:34 -05:00: at model.Query. (/var/www/html/admin/modules/xmpp/node/node_modules/mongoose/lib/model.js:4093:16)
2020-11-09 14:34 -05:00: at /var/www/html/admin/modules/xmpp/node/node_modules/kareem/index.js:273:21
2020-11-09 14:34 -05:00: at /var/www/html/admin/modules/xmpp/node/node_modules/kareem/index.js:131:16
2020-11-09 14:34 -05:00: at _combinedTickCallback (internal/process/next_tick.js:132:7)
2020-11-09 14:34 -05:00: at process._tickCallback (internal/process/next_tick.js:181:9)
2020-11-09 14:34 -05:00: (node:6358) DeprecationWarning: open() is deprecated in mongoose >= 4.11.0, use openUri() instead, or set the useMongoClient option if using connect() or createConnection().See :mongoosejs.com/docs/4.x/docs/connections.html#use-mongo-client
Klaus: I agree with you completely that the problem seems centered around the mongod system. That is why I even removed the xmpp app, removed the letschat mongo files, reinstalled the xmpp app, and tested again. No help.
I was hoping that there was a database issue with some missed change during the app updates. I was hoping a fresh install of xmpp would help. I havenât gotten anywhere yet.
I could not uninstall and reinstall the mongo instance from the command line. It reports dependencies for the freepbx system (If I recall correctly). I still hope someone can point us in the right direction.
Hard to believe we are the only two using this featureâŠ
Based on the log file that I am reading and the direction to use the ânewâ connection logic if you could modify the configuration file with this âuseMongoClient: trueâ. it will allow the connection. I am hesitant to do this because I would assume that sangoma would have updated everything and I dont know if I am chasing a red herring. I also dont know what other impact that would have. Take a look at your XMPP_err.log and see if it says the same thing as mine that I posted. It gives a link to go to which I cant post because I am new. But check the last line in my log print out. It says See: Just make that a web URL and it will take you to the documentation.
