Server: FreePBX 126.96.36.199
I have used XMPP for years on this server. In recent months, this has stopped working. The symptom is that users can login and show as online, but, as soon as a user attempts to send a message to another user, the server immediately goes offline.
For troubleshooting, I tried using an outside java xmpp webclient: https://inverse.chat. The user could easily login, shows online, and sees other users who are online. As soon as a message is sent, the web page closes with the error " Connection failure Sorry, we could not connect to the XMPP host with domain: “sp-voip.infolocity.net”
Logging in again restores the connection until a message is again attempted.
I tried uninstalling and deleting the local copy of XMPP and then reinstalling. The behavior is the same. I tried stopping mongodb and removing the letschat files and reinstalling the XMPP app. No help. Sending from any account to another account causes the server to lose connection. I even re-ran the firewall configuration to see if there was an issue there. Still no help.