Hi there,
I’m experiencing some issues with voicemail. When I call the voicemail menu and enter my PIN, the system says “You have one…” and then drops the call. That’s not very nice of it, haha.
Interestingly, this issue doesn’t occur when I have more than one message in my inbox.
This is likely caused by a missing sound file for the singular form of ‘message’ in the selected language.
Check the Asterisk logfile.
> 0x7f7360365010 -- Strict RTP learning complete - Locking on source address 192.168.1.165:12178
[2025-12-01 16:43:04] NOTICE[1238022][C-000000aa]: res_rtp_asterisk.c:6151 process_cn_rfc3389: Comfort noise support incomplete in Asterisk (RFC 3389). Please turn off on client if possible. Client address: 192.168.1.165:12178
> Password begins with ‘', attempting jump to extension ‘a’
> Jump to extension ‘a’ failed; setting mailbox and user to NULL
– Incorrect password '’ for user ‘’ (context = default)
– <PJSIP/1000-00000172> Playing ‘vm-incorrect.ulaw’ (language ‘nl’)
– <PJSIP/1000-00000172> Playing ‘vm-password.ulaw’ (language ‘nl’)
– <PJSIP/1000-00000172> Playing ‘vm-youhave.ulaw’ (language ‘nl’)
– <PJSIP/1000-00000172> Playing ‘digits/1.ulaw’ (language ‘nl’)
[2025-12-01 16:43:14] WARNING[1238022][C-000000aa]: file.c:832 openstream_internal: File vm-INBOXs does not exist in any format
[2025-12-01 16:43:14] WARNING[1238022][C-000000aa]: file.c:1342 ast_streamfile: Unable to open vm-INBOXs (format (ulaw)): No such file or directory
== Spawn extension (from-internal, 1233, 118) exited non-zero on ‘PJSIP/1000-
1 seems to be missing.. but i only used the build in voice prompts which happily asks people to die! [bug]: ⚠️ Critical Localization Error: Dutch Queue Prompt Misleads Users & Voicemail Prompt Sounds Like a Suicide Instruction · Issue #933 · FreePBX/issue-tracker · GitHub