This is more of a design question than “Please give me the steps to do X” kind of question.
I’ve never set up an IVR before and I was just wondering if I’m doing it correctly.
My plan is to have the initial IVR only have 2 options for English or Spanish that both lead to new IVR’s.
Those new IVR’s have “Press 1 for X department, Press 2 for Y department”, and so on and press 0 to dial an extension.
Pressing 0 takes you to a blank IVR with the Direct Dial option enabled so users can direct dial extensions.
Is this the correct way to do this?
I’m just wondering if I’m missing some feature or option that makes what I’m doing easier or better.
Any tips/tricks welcome.