Inbount Call Drop Issue – BYE Message from FreePBX

FreePBX Providers
,
1

The Tata provider is reporting that calls are being dropped with a “BYE” message.

Could you please help me understand in which scenarios the FreePBX server sends a “BYE” signal to the Tata provider?

Also, I am new to FreePBX—could someone please guide me with step-by-step instructions on how to trace and fix this issue?

2

When an established call ends.

All they are telling you is which end ended the call.

We really need the logs from Asterisk, containing the actual SIP exchanges, and timing information.

An immediate BYE generally means incompatible codecs or incompatible encryption. One at 30 seconds typically means no media is getting through. Typically a BYE at 32 seconds wouldn’t get through, it is normally means you are sending the wrong public address.

3

Thanks,
The service provider says they are receiving a “BYE” message when attempting to connect inbound calls.

4

You can’t get BYE until the call has been connected, and you will get BYE from one end or the other for all valid connected calls. See my update about the time to the BYE for calls that go wrong, and the need for logging.

5

How can I check the logs? Could you please guide me, as I am new to FreePBX?

6