Inbound External Call vs Internal


We have a client that has requested the following for a single extension:

  • If anyone calls in from the outside and goes through the directory or dials the extension number directly, then the call will be re-routed to their personal assistant’s phone instead.

  • If anyone internally calls the extension then it should be allowed through to the phone and not get routed to their assistants phone.

I’ve been trying to figure out the best way of doing this and I have yet to find a decent solution. I was hoping there would be some way through the GUI to configure this type of action rather than modifying config files but I’m open to any suggestions at the moment on the best way, or possible ways of achieving what they are asking for.

Thanks in advance.

Say that the extension is 100 and the assistant’s extension is 101.

Then in the directory add 100 and set it should dial 101.

IVR you have two options, manually enter 100 and point to extensions > 101

Or go to Admin > Config Edit > extensions_custom.conf and add the following:

exten => 100,s,1,Answer
exten => 100,n,Goto(ext-local,101,s,1)

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