Hello,
We have a client that has requested the following for a single extension:
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If anyone calls in from the outside and goes through the directory or dials the extension number directly, then the call will be re-routed to their personal assistant’s phone instead.
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If anyone internally calls the extension then it should be allowed through to the phone and not get routed to their assistants phone.
I’ve been trying to figure out the best way of doing this and I have yet to find a decent solution. I was hoping there would be some way through the GUI to configure this type of action rather than modifying config files but I’m open to any suggestions at the moment on the best way, or possible ways of achieving what they are asking for.
Thanks in advance.