I am scratching my head with this requirement, any clue / hints are very welcome.
The environment: Typical contact centre
The job to do: From specific VIP customer we want to always be a attended by the same Customer service lady. An example:
inbound 11111111 -----> ext 2020
inbound 2222222 -----> ext 2030
inbound any number ----> ring group of contact centre (Customer service)
That sound technically something like this:
Check the inbound calls numbers against the DB maybe Phonebook of FreePBX?, and if the number matched ring the specific extension.
Do you have any idea how to approach to do this. ?