Implementing Legal Intercept Message for Outbound Calls

[doubleweb]

Hello,

We are in the process of implementing a Legal Intercept system for all outbound calls made through our FreePBX system. We want that when a user of our system makes a call to an external client, a pre-recorded audio file should play informing the client that the call is being recorded. Only after this message has been delivered, the connection with the calling agent should be established.

So far, I understand that we need to upload our audio file to FreePBX and modify the dialplan to play this message once the call has been answered. However, I am not entirely clear about how to correctly configure this in our system.

Could someone please provide a step-by-step guide or point us to some resources that could help us achieve this?

Thanks in advance for your help.

[PitzKey (Itzik)]

Use the predial hook.

Hooking for fun and income

Despite the frequency with which it arises here in the forum, there is not yet a good resource for learning to use dialplan hooks in FreePBX. This will probably end up in the wiki at some point, but until that happens, here are the broad strokes for leveraging dialplan hooks in FreePBX 14. What is a dialplan hook? A dialplan hook refers to several pre-defined FreePBX contexts that exist solely for users to add their own Asterisk Macros to be run at specific locations in the call flow. They all …