Many telecom providers struggle with tax accuracy, especially when dealing with multiple regions and frequently changing rates. To address this, we recently implemented Avalara integration inside our billing platform (NEON SOFT) and thought it might be relevant to share here.
The setup now automates telecom tax calculation, updates rates from Avalara’s system, and matches taxes directly with usage and subscription charges. This has helped reduce manual corrections and billing errors.
If anyone in the FreePBX community has explored similar tax automation or has recommendations on improving tax workflows for telecom services, I’d appreciate your thoughts.