Help Understanding "Hints" with FreePBX13/A*13

Distro Discussion & Help
1

FreePBX Version: 10.13.66.-13
Asterisk Version: 13
Type: Fresh Install (Distro ISO)

Good Afternoon,

I’m looking for some help understanding hints in the newest version of FreePBX. Most of my experience is with version 2.11/A* 1.8. In the older version I was used to seeing hints such as;

98200@app-dialvm : MWI:200@default State:Idle
46200700@ext-queues : qpause:700:Local/200 State:Idle

Which worked for handset BLF buttons.

With a fresh install of newest FreePBX distro using Asterisk 13, I see hints such as;

localhost*CLI> core show hints

-= Registered Asterisk Dial Plan Hints =-

200@ext-local : SIP/200&Custom:DND20 State:Unavailable Presence: Watchers 0
8570@park-hints : park:71@parkedcalls& State:Unavailable Presence:not_set Watchers 0
_46XXX700@ext-que: Queue:${EXTEN:8}_pau State:Unavailable Presence: Watchers 0
_45X.@ext-queues : ${DB(AMPUSER/${EXTEN State:Unavailable Presence: Watchers 0
_46X.@ext-queues : ${DB(AMPUSER/${EXTEN State:Unavailable Presence: Watchers 0
_*98X.@app-dialvm : MWI:${EXTEN:3}@${DB( State:Unavailable Presence: Watchers 0
72@park-hints : park:72@parkedcalls State:Unavailable Presence:not_set Watchers 0
73@park-hints : park:73@parkedcalls State:Unavailable Presence:not_set Watchers 0
71@park-hints : park:71@parkedcalls State:Unavailable Presence:not_set Watchers 0
76@park-hints : park:76@parkedcalls State:Unavailable Presence:not_set Watchers 0
77@park-hints : park:77@parkedcalls State:Unavailable Presence:not_set Watchers 0
74@park-hints : park:74@parkedcalls State:Unavailable Presence:not_set Watchers 0
75@park-hints : park:75@parkedcalls State:Unavailable Presence:not_set Watchers 0
78@park-hints : park:78@parkedcalls State:Unavailable Presence:not_set Watchers 0
_*21X.@ext-findmefol: Custom:FOLLOWME${EXT State:Unavailable Presence: Watchers 0
_*80X.@ext-local : ${DB(AMPUSER/${EXTEN State:Unavailable Presence: Watchers 0
*84200@ext-local : ccss:SIP/200 State:Unavailable Presence:not_set Watchers 0
_*85X.@park-hints : park:71@parkedcalls& State:Unavailable Presence:not_set Watchers 0
_*76X.@ext-dnd-hints: Custom:DEVDND${EXTEN State:Unavailable Presence: Watchers 0
_*96X.@ext-cf-hints : Custom:DEVCF${EXTEN: State:Unavailable Presence: Watchers 0
*84300@ext-local : ccss:SIP/300 State:Unavailable Presence:not_set Watchers 0
300@ext-local : SIP/300&Custom:DND30 State:Unavailable Presence: Watchers 0
*85@park-hints : park:71@parkedcalls& State:Unavailable Presence:not_set Watchers 0

Handset BLF buttons are not working. Also the option “Generate Device Hints” under queue settings will not switch to the “Yes” position. I click “Yes” then “Submit”, page reloads with “Apply” button but the option is back to “No”.

Thank you for your consideration on this matter.

–Zach

2

Hints with FreePBX 13 and Asterisk 13 are generated when requested. So if nothing is requesting it, it won’t be there.

When we were doing performance tuning at the beginning of the 13 release cycle, it turned out that hints were a massive slowdown on startup/reloads.

3

Thanks for the reply. After a few hours testing, I cannot make aastra-xml-scripts work with FreePBX13/A*13. Decided to embrace the future with SHMZ Phone Apps and pjSIP transport for endpoints. I can’t hold it against SHMZ, a business needs to be sustained. :slight_smile:

4

It seems that after the latest modules update, I have this same problem on our system. I have been using *45ddd*qqq assigned to line buttons successfully in our production environment up until the most recent modules update. It no longer works. I’m on clear on how I resolve this. Thanks.