Help required

[richard_s (Rick)]

Hello all I want to set up an external extension that will call 1 extension when when the handset is lifted. I am not sure what this type of extension is called and have not found a way of doing it. Many thanks in advance.

Richard

[Stewart1 (Stewart)]

This is typically called ‘hotline’ and needs to be enabled in the device (if it’s an IP phone) or in the ATA / gateway if it’s an analog phone. If you can’t find the setting, post make and model of phone or gateway.

[sorvani (Jared Busch)]

Depends on your phone model, but most have a hotline function.

Also depending on your device, the user may still be able to dial other things. You can fix that with custom dialplan.

E911 as it relates to lobby phones

I like the custom context method for restricting lobby phones. [from-house-phone] ; Assuming the allowed to call extension range is 1200 - 1299 ; Adjust as needed, remove the _ if you set to a specific extension i.e. 1234 exten => _12XX,1,Goto(from-internal,${EXTEN},1) exten => 911,1,Goto(from-internal,${EXTEN},1) exten => _[*0-9]!,1,Playback(ss-noservice) exten => h,1,Hangup() Then in the extension advanced settings, change the context to from-house-phone or whatever you named it. [image]

[richard_s (Rick)]

The phone is a snom300 emergency calls will not be enabled. The line on the system is in another area about 250 miles away.

[Stewart1 (Stewart)]

I believe that you want
http://wiki.snom.com/Settings/auto_dial_target

[richard_s (Rick)]

Thanks Stuart and the rest. I was looking at how to do it on the PBX. Got there now.

Thanks

Richard