Forwarding a caller to a system recording, who comes back after the recording

[lgaetz (Lorne Gaetz)]

I would do this with a custom dynamic feature so that the recording is played to the channel(s) without transferring the caller. Then you don’t have to worry about how to get the caller transferred back to the original agent (which is not overly difficult) but also address the edge cases where the original agent doesn’t (or can’t) answer the returned call.

Code to transfer calls

Check out this page: https://wiki.asterisk.org/wiki/display/AST/Custom+Dynamic+Features Adapting the techniques from the above link to FreePBX, add the following to /etc/asterisk/globals_custom.conf DYNAMIC_FEATURES = ${DYNAMIC_FEATURES}#playmonkeys and the following goes in features_applicationmap_custom.conf playmonkeys => #9,peer,Playback,tt-monkeys Do a core reload, and now the in-call feature code #9 will play the recording. The rest is left as an exercise for the reader.