Hello. I have two systems working flawlessly but I’m really pretty novice. I’ll try to make my question concise.
Nutshell: Follow me works when IVR points directly to an extension. Follow me fails if IVR points to a ring group containing same extension.
I had follow me successfully ringing my cell phone when IVR sends that call to my main office extension.
Recently I’ve installed a phone in a remote location. IVR wouldn’t reliably ring two extensions for the same button press from the caller so I pointed the IVR to a new ring group that rings local and remote locations.
Now that IVR points to ring group, Follow me doesn’t work. If I set IVR back to go to a single local extension, it works again.
I assume my understanding of how that module works is flawed. Any idea of setup for this or a workaround? Thanks for any help.