Extensions not available for ringgroup

hi,
after some issues with freepbx this morning (nonexistent user amdin, see other topic) my ringgroups were not working anymore.
all extensions were available, i could call them individually, but not via ringgroup.

dialparties.agi: Ringgroup confirm is  :
dialparties.agi: Methodology of ring is  'ringall'
    -- dialparties.agi: Added extension 61 to extension map
    -- dialparties.agi: Added extension 62 to extension map
    -- dialparties.agi: Added extension 63 to extension map
    -- dialparties.agi: Extension 61 cf is disabled
    -- dialparties.agi: Extension 62 cf is disabled
    -- dialparties.agi: Extension 63 cf is disabled
    -- dialparties.agi: Extension 61 do not disturb is disabled
    -- dialparties.agi: Extension 62 do not disturb is disabled
    -- dialparties.agi: Extension 63 do not disturb is disabled
dialparties.agi: EXTENSION_STATE: 0 (NOT_INUSE)
dialparties.agi: Extension 61 has ExtensionState: 0
    -- dialparties.agi: Checking CW and CFB status for extension 61
  == dialparties.agi: Discovered PJSIP Endpoint PJSIP/61
    -- dialparties.agi: Ended up with real PJSIP Dial string PJSIP/61/sip:[email protected]:1083;transport=TCP
    -- dialparties.agi: dbset CALLTRACE/61 to +49151xxxxxxxx
dialparties.agi: EXTENSION_STATE: 0 (NOT_INUSE)
dialparties.agi: Extension 62 has ExtensionState: 0
    -- dialparties.agi: Checking CW and CFB status for extension 62
    -- dialparties.agi: dbset CALLTRACE/62 to +49151xxxxxxxx
dialparties.agi: EXTENSION_STATE: 0 (NOT_INUSE)
dialparties.agi: Extension 63 has ExtensionState: 0
    -- dialparties.agi: Checking CW and CFB status for extension 63
    -- dialparties.agi: dbset CALLTRACE/63 to +49151xxxxxxxx
    -- dialparties.agi: Filtered ARG3: 61-62-63

the solution was to open the extension in freepbx, submit it wihtout any changes et voila - it works again.
anyway to avoid this behaviour?

regards,
andre

Can you explain this further?

Sounds like something similar to this: Freepbx Recovery backup problem pjsip call

Make sure your system is fully updated.

yes, in free pbx i edit the affected extensions (all!) one by one and change nothing important and submit it. afterwards the extension can register successfully again.

i am on the latest stable parts.

+---------------------+------------+-----------------------------------+-------------+-----------+
| Module              | Version    | Status                            | License     | Signature |
+---------------------+------------+-----------------------------------+-------------+-----------+
| accountcodepreserve | 16.0.0.1   | Disabled                          | GPLv2       | Sangoma   |
| adv_recovery        |            | Not Installed (Locally available) | Commercial  | Sangoma   |
| allowlist           |            | Not Installed (Locally available) | GPLv3+      | Sangoma   |
| amd                 |            | Not Installed (Locally available) | GPLv3+      | Sangoma   |
| announcement        | 16.0.6     | Enabled                           | GPLv3+      | Sangoma   |
| api                 |            | Not Installed (Locally available) | AGPLv3+     | Sangoma   |
| areminder           |            | Not Installed (Locally available) | Commercial  | Sangoma   |
| arimanager          | 13.0.4     | Disabled                          | GPLv3+      | Sangoma   |
| asterisk-cli        | 16.0.8     | Enabled                           | GPLv3+      | Sangoma   |
| asteriskinfo        |            | Not Installed (Locally available) | GPLv3+      | Sangoma   |
| backup              | 16.0.67    | Enabled                           | GPLv3+      | Sangoma   |
| blacklist           | 16.0.20    | Enabled                           | GPLv3+      | Sangoma   |
| broadcast           |            | Not Installed (Locally available) | Commercial  | Sangoma   |
| builtin             |            | Enabled                           |             | Unsigned  |
| bulkhandler         | 16.0.16    | Enabled                           | GPLv3+      | Sangoma   |
| calendar            | 16.0.27    | Enabled                           | GPLv3+      | Sangoma   |
| callaccounting      |            | Not Installed (Locally available) | Commercial+ | Sangoma   |
| callback            | 16.0.4     | Enabled                           | GPLv3+      | Sangoma   |
| callerid            |            | Not Installed (Locally available) | Commercial  | Sangoma   |
| callforward         | 16.0.5     | Enabled                           | AGPLv3+     | Sangoma   |
| calllimit           |            | Not Installed (Locally available) | Commercial  | Sangoma   |
| callrecording       | 16.0.20    | Enabled                           | AGPLv3+     | Sangoma   |
| callwaiting         | 16.0.5     | Enabled                           | GPLv3+      | Sangoma   |
| cdr                 | 16.0.38    | Enabled                           | GPLv3+      | Sangoma   |
| cel                 | 16.0.16    | Enabled                           | GPLv3+      | Sangoma   |
| certman             | 16.0.29    | Enabled                           | AGPLv3+     | Sangoma   |
| cidlookup           | 16.0.15    | Enabled                           | GPLv3+      | Sangoma   |
| cloudmigration      |            | Not Installed (Locally available) | Commercial  | Sangoma   |
| conferences         | 16.0.9     | Disabled                          | GPLv3+      | Sangoma   |
| conferencespro      |            | Not Installed (Locally available) | Commercial  | Sangoma   |
| configedit          | 16.0.5     | Enabled                           | AGPLv3+     | Sangoma   |
| contactmanager      | 16.0.23    | Enabled                           | GPLv3+      | Sangoma   |
| core                | 16.0.68.20 | Enabled                           | GPLv3+      | Sangoma   |
| cos                 |            | Not Installed (Locally available) | Commercial  | Sangoma   |
| customappsreg       | 16.0.5     | Enabled                           | GPLv3+      | Sangoma   |
| cxpanel             | 15.0.4     | Disabled                          | GPLv3       | Sangoma   |
| dahdiconfig         |            | Not Installed (Locally available) | GPLv3+      | Sangoma   |
| dashboard           | 16.0.17    | Enabled                           | AGPLv3+     | Sangoma   |
| daynight            | 16.0.3     | Enabled                           | GPLv3+      | Sangoma   |
| dictate             | 13.0.5     | Disabled                          | GPLv3+      | Sangoma   |
| directory           | 13.0.19.12 | Disabled                          | GPLv3+      | Sangoma   |
| disa                | 13.0.6.12  | Disabled                          | AGPLv3+     | Sangoma   |
| donotdisturb        | 16.0.3     | Enabled                           | GPLv3+      | Sangoma   |
| dynroute            |            | Not Installed (Locally available) | GPLv3+      | Sangoma   |
| endpoint            |            | Not Installed (Locally available) | Commercial  | Sangoma   |
| extensionroutes     |            | Not Installed (Locally available) | Commercial  | Sangoma   |
| extensionsettings   |            | Not Installed (Locally available) | GPLv3+      | Sangoma   |
| fax                 | 16.0.13    | Enabled                           | GPLv3+      | Sangoma   |
| faxpro              |            | Not Installed (Locally available) | Commercial  | Sangoma   |
| featurecodeadmin    | 16.0.11    | Enabled                           | GPLv3+      | Sangoma   |
| filestore           | 16.0.16    | Enabled                           | AGPLv3      | Sangoma   |
| findmefollow        | 14.0.1.26  | Disabled                          | GPLv3+      | Sangoma   |
| firewall            | 16.0.57.6  | Enabled                           | AGPLv3+     | Sangoma   |
| framework           | 16.0.40.4  | Enabled                           | GPLv2+      | Sangoma   |
| fw_langpacks        | 16.0.1     | Enabled                           | GPLv3+      | Sangoma   |
| hotelwakeup         | 14.0.1.6   | Disabled                          | GPLv2       | Sangoma   |
| iaxsettings         | 16.0.4     | Enabled                           | AGPLv3      | Sangoma   |
| infoservices        | 16.0.2     | Enabled                           | GPLv2+      | Sangoma   |
| iotserver           |            | Not Installed (Locally available) | Commercial  | Sangoma   |
| irc                 | 2.11.0.7   | Disabled                          | GPLv3+      | Sangoma   |
| ivr                 | 16.0.7     | Enabled                           | GPLv3+      | Sangoma   |
| languages           | 16.0.4     | Enabled                           | GPLv3+      | Sangoma   |
| logfiles            | 16.0.7     | Enabled                           | GPLv3+      | Sangoma   |
| manager             | 16.0.19    | Enabled                           | GPLv2+      | Sangoma   |
| miscapps            | 16.0.2     | Enabled                           | GPLv3+      | Sangoma   |
| miscdests           | 16.0.1     | Enabled                           | GPLv3+      | Sangoma   |
| missedcall          |            | Not Installed (Locally available) | GPLv3+      | Sangoma   |
| music               | 16.0.2     | Enabled                           | GPLv3+      | Sangoma   |
| oracle_connector    |            | Not Installed (Locally available) | Commercial  | Sangoma   |
| outcnam             |            | Not Installed (Locally available) | GPLv3+      | Sangoma   |
| outroutemsg         | 16.0.1     | Enabled                           | GPLv3+      | Sangoma   |
| paging              | 14.0.16.6  | Disabled                          | GPLv3+      | Sangoma   |
| pagingpro           |            | Not Installed (Locally available) | Commercial  | Sangoma   |
| parking             | 16.0.4     | Enabled                           | GPLv3+      | Sangoma   |
| parkpro             |            | Not Installed (Locally available) | Commercial  | Sangoma   |
| pbxmfa              |            | Not Installed (Locally available) | Commercial+ | Sangoma   |
| phonebook           | 16.0.3     | Enabled                           | GPLv3+      | Sangoma   |
| phpinfo             | 16.0.1     | Enabled                           | GPLv2+      | Sangoma   |
| pinsets             | 13.0.13    | Disabled                          | GPLv3+      | Sangoma   |
| pinsetspro          |            | Not Installed (Locally available) | Commercial  | Sangoma   |
| pm2                 | 16.0.8     | Enabled                           | AGPLv3+     | Sangoma   |
| pms                 |            | Not Installed (Locally available) | Commercial  | Sangoma   |
| presencestate       | 16.0.4     | Enabled                           | GPLv3+      | Sangoma   |
| printextensions     | 16.0.8     | Enabled                           | GPLv3+      | Sangoma   |
| queueprio           | 16.0.3     | Enabled                           | GPLv3+      | Sangoma   |
| queues              | 16.0.26    | Enabled                           | GPLv2+      | Sangoma   |
| queuestats          |            | Not Installed (Locally available) | Commercial  | Sangoma   |
| qxact_reports       |            | Not Installed (Locally available) | Commercial  | Sangoma   |
| recording_report    |            | Not Installed (Locally available) | Commercial  | Sangoma   |
| recordings          | 16.0.15    | Enabled                           | GPLv3+      | Sangoma   |
| restapps            |            | Not Installed (Locally available) | Commercial  | Sangoma   |
| ringgroups          | 16.0.11    | Enabled                           | GPLv3+      | Sangoma   |
| sangomaconnect      |            | Not Installed (Locally available) | Commercial  | Sangoma   |
| sangomacrm          |            | Not Installed (Locally available) | Commercial  | Sangoma   |
| sangomartapi        |            | Not Installed (Locally available) | Commercial  | Sangoma   |
| setcid              | 16.0.3     | Enabled                           | GPLv3+      | Sangoma   |
| sipsettings         | 16.0.26    | Enabled                           | AGPLv3+     | Sangoma   |
| sipstation          |            | Not Installed (Locally available) | Commercial  | Sangoma   |
| sms                 |            | Not Installed (Locally available) | Commercial  | Sangoma   |
| smsplus             |            | Not Installed (Locally available) | Commercial  | Sangoma   |
| soundlang           | 16.0.9     | Enabled                           | GPLv3+      | Sangoma   |
| superfecta          | 16.0.28    | Enabled                           | GPLv2+      | Sangoma   |
| synologyabb         |            | Not Installed (Locally available) | GPLv3+      | Sangoma   |
| sysadmin            | 16.0.36    | Enabled                           | Commercial  | Sangoma   |
| timeconditions      | 16.0.11    | Enabled                           | GPLv3+      | Sangoma   |
| tts                 | 16.0.3     | Enabled                           | GPLv3+      | Sangoma   |
| ttsengines          | 16.0.3     | Enabled                           | AGPLv3      | Sangoma   |
| ucp                 | 16.0.38    | Enabled                           | AGPLv3+     | Sangoma   |
| userman             | 16.0.44.1  | Enabled                           | AGPLv3+     | Sangoma   |
| vega                |            | Not Installed (Locally available) | Commercial+ | Sangoma   |
| vmblast             | 13.0.11    | Disabled                          | GPLv3+      | Sangoma   |
| vmnotify            |            | Not Installed (Locally available) | Commercial  | Sangoma   |
| voicemail           | 16.0.49    | Enabled                           | GPLv3+      | Sangoma   |
| voicemail_report    |            | Not Installed (Locally available) | Commercial  | Sangoma   |
| voipinnovations     |            | Not Installed (Locally available) | Commercial  | Sangoma   |
| vqplus              |            | Not Installed (Locally available) | Commercial  | Sangoma   |
| weakpasswords       | 16.0.1     | Enabled                           | GPLv3+      | Sangoma   |
| webcallback         |            | Not Installed (Locally available) | Commercial  | Sangoma   |
| webrtc              | 14.0.3.8   | Disabled                          | GPLv3+      | Sangoma   |
| xmpp                | 16.0.7     | Enabled                           | AGPLv3      | Sangoma   |
| zulu                |            | Not Installed (Locally available) | Commercial  | Sangoma   |
+---------------------+------------+-----------------------------------+-------------+-----------+

What kind of endpoints are you registering for these extensions?

all are pjsip extensions.

Do they register to SIP phones? Or is there an intermediary, like a Grandstream?

directly to a sipphone (e.g. fanvil x4g).

When the calls stop working:

  • Check to see if the fanvils can still make outgoing calls.
  • Reports>Asterisk Info>Peers>PJSIP and see if FreePBX still sees the devices connected.

Its a two-way connection, the phone has to see itself registered and the PBX has to see the phone registered. Not often, but I have had some endpoints register to the PBX, but the PBX loses registration with them.

thxc, i will check the next time the error occurs. currently it is working stable.

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