Endpoint Manager (licensed) stuck on 17.0.1.88

[ccampbell (Court Campbell)]

I am trying to get all my PBXes updated to the latest version of Endpoint Manager. I have bought licenses for all the PBXes that had expired EM licenses. I have one remaining that despite having a license won’t update. What can I do to update? Adding @penguinpbx and @mwhite

fwconsole ma upgradeall
No repos specified, using: [standard,commercial,extended] from last GUI settings

Up to date.
Updating Hooks…Done

fwconsole ma install endpoint --tag=17.0.9.1
Checking database tables…Done
Migrating tables as required…Done
Checking Settings and Defaults…Done
Generating Configs…Done
Downloading Firmware…Done (Background)
updating Logout phones config…(Background)Generating CSS…Done
Module endpoint version 17.0.1.88 successfully installed
Updating Hooks…Done
Chowning directories…Done

From Commercial Licenses in Sysadmin:

Modules	Module expiry	Module maintenance expiry	Current Version	Latest Version	Status	Changelogs
EndPoint Manager	2045-02-25	2026-09-03 (289 days left)	17.0.1.88	17.0.9.1

[billsimon]

Use fwconsole ma downloadinstall instead

install simply (re)-installs the copy of the module you already have.

[ccampbell (Court Campbell)]

That also quite happily installed 17.0.1.88.

fwconsole ma downloadinstall endpoint
No repos specified, using: [standard,commercial,extended] from last GUI settings

Downloading module ‘endpoint’
Processing endpoint
Downloading…
94945808/94945808 [============================] 100%
Finished downloading
Extracting…Done
Download completed in 14 seconds
Create symlink…Done
Checking database tables…Done
Migrating tables as required…Done
Checking Settings and Defaults…Done
Generating Configs…Done
Downloading Firmware…Done (Background)
updating Logout phones config…(Background)Generating CSS…Done
Module endpoint version 17.0.1.88 successfully installed
Updating Hooks…Done
Chowning directories…Done

I also tried all these things to no avail:

rm -f /var/www/html/admin/modules/_cache/*
rm -f /var/www/html/admin/libraries/BMO/Commercial/*.json
fwconsole reload
fwconsole ma refreshsignatures
fwconsole ma listonline | grep endpoint
fwconsole ma download endpoint
fwconsole ma listonline| grep endpoint
fwconsole ma install endpoint --version=17.0.10

[penguinpbx (C. Maj)]

Please DM me the ticket number (you can open one at help.sangoma.com).

[ccampbell (Court Campbell)]

I tried to log in to help.sangoma.com and got

Sangoma Support (default)

Single Sign-On Error

We can’t log you in because of an issue with single sign-on. Contact your Salesforce admin for help.

[ccampbell (Court Campbell)]

@penguinpbx and @mwhite is there an issue with the help.sangoma.com site? I tried the regular login and also the “Sangoma SSO” option.

[mwhite (Michael White)]

@ccampbell no sir - happy to look in to it also happy to get you in to support if we can’t get the ticket open on your end.

This is a good link to check if you think something is down – https://trust.sangoma.com/

[ccampbell (Court Campbell)]

What credentials should I be using? My forum credentials or our group Sangoma Portal credentials? My forum creds just reject the login, and the Sangoma portal credentials give me the SSO error.

[mwhite (Michael White)]

your email will work.

[martinfb7 (MartinB)]

I seem to be stuck on EPM 17.0.1.94.

Module admin shows critical upgrade to 17.0.10 required to further address that SQL injection hack issue.

Yet, Module Admin gives only a ‘Download and install 17.0.1.94”.

fwconsole ma downloadinstall endpoint - does not change anything.

Still stuck at 17.0.1.94 with the critical error that it needs to be upgraded.

Any ideas?

[martinfb7 (MartinB)]

Did you check to be sure that your Updates and support are current.

You may need to do the annual renewal.

Check at: Admin > System Admin > Activation

[penguinpbx (C. Maj)]

Did the license renewal allow you to update the commercial module ?

[ccampbell (Court Campbell)]

I had tried the license removal before I created this post. Didn’t work, stayed at 17.0.1.88 while the license was removed. Same thing when I used a different deployment ID that also had a valid EM license.

It says there’s a valid EM license in System Admin/Commercial Licenses

[martinfb7 (MartinB)]

Yes - eventually.

Once the renewal propagated in the their system, we were updated to the latest version.

It did take about 24 hours for the new version to show up.

[penguinpbx (C. Maj)]

@ccampbell

I had tried the license removal before I created this post.

On this particular system, what is the output of:

fwconsole setting MODULE_REPO

?

[ccampbell (Court Campbell)]

It is this:

fwconsole setting MODULE_REPO
Setting of “MODULE_REPO” is (text)[https://mirror.freepbx.org]