ccampbell
(Court Campbell)
February 4, 2026, 5:13pm
1
I was struggling to get EM updated, as per this thread
Endpoint Manager (licensed) stuck on 17.0.1.88 - Commercial Modules / Endpoint Manager - FreePBX Community Forums
@mwhite or @penguinpbx is there anything else I can try? I’m contemplating a backup and then restoration to a new VM at this point. This is the only PBX that I have that won’t update EM, even with a valid license.
mwhite
(Michael White)
February 4, 2026, 5:27pm
2
Hi @ccampbell do you have a support ticket on the topic? If not please open one… If so, send me the number.
ccampbell
(Court Campbell)
February 4, 2026, 6:11pm
3
I don’t have a support contract on that PBX. How do I open a ticket?
mwhite
(Michael White)
February 4, 2026, 6:21pm
4
Hi @ccampbell there’s a pink link at the top that links to this webform. Please add your ticket there.
ccampbell
(Court Campbell)
February 4, 2026, 6:23pm
5
@mwhite , I had just edited the post above to ask about the support contract at the same time as you sent your reply.
mwhite
(Michael White)
February 5, 2026, 10:34pm
6
ccampbell
(Court Campbell)
February 11, 2026, 4:44pm
7
We’ve decided to backup and then restore to a new VM.