Endpoint Manager Cisco 7960 upgrading issue

[denysp (Denys)]

Hello!

I use Endpoint Manager 14.0.2.48 and have found it can’t upgrade Cisco 7960 phone.
My steps:

1. I created Device Brand - Cisco
2. Move 0.00 to Firmware Slot 1
3. Folder /tftpboot/cisco/1 was created with version file:
   Version=0.00
   Custom Firmware
   Upload your firmware to /tftpboot/brand/slotnumber
4. I added Cisco firmware files to folder /tftpboot/cisco/1
   -rw-r–r-- 1 asterisk asterisk 14 Mar 29 13:16 OS79XX.TXT
   -rw-r–r-- 1 asterisk asterisk 130552 Mar 29 13:16 P003-8-12-00.bin
   -rw-r–r-- 1 asterisk asterisk 130956 Mar 29 13:16 P003-8-12-00.sbn
   -rw-r–r-- 1 asterisk asterisk 458 Mar 29 13:16 P0S3-8-12-00.loads
   -rw-r–r-- 1 asterisk asterisk 756524 Mar 29 13:16 P0S3-8-12-00.sb2
   -rw-r–r-- 1 asterisk asterisk 111 Feb 19 2013 version
5. Created template inside Cisco with selected Firmware Version → Slot1 and Phone type 7960
6. Pressed Save and Rebuild
7. Configured Extensions and mapped phone to it via MAC address
8. Pressed Save and Rebuild
9. Resetted phone, but it could not reach image.

When I added string image_version: “P0S3-8-12-00” to SIPDefault.cnf and copied firmware files to /tftboot, phone was provisioned well.
So issue is with Endpoint Manager.

Also I found similar case:

Edit SIPDefault.cnf in Endpoint Manager

How do you edit the SIPDefault.cnf file using Endpoint Manager… Every time I make an entry into that file it overwrites it. I am using Cisco 7940 phones and I put the firmware in the proper slots but it will not load it. So I was going to circumvent it by adding the correct line in the SIPDefault.cnf file… IT does work and updates the phone when I do it that way, but every time I rebuild the configs the change gets overwritten…

Please help me to resolve this issue.

BR,
Denys

[rofferman (Robbie Offerman)]

I would be interested to find out as well. Still using some Cisco Phones and this has always been puzzling to me.