Directory in IVR stopped working


(D Dussault) #1

Currently running FreePBX 14.0.13.6

In the IVR we have set the directory to the # key and was always working. Now when someone presses the # the system hangs up. I tried changing it to a number and still the same issue. Guess it could be related to an update on the system.

How can it be fixed ?


(Lorne Gaetz) #2

No need to guess, provide a call trace:
https://wiki.freepbx.org/display/SUP/Providing+Great+Debug#ProvidingGreatDebug-AsteriskLogs-PartII


(Jared Busch) #3

Random guess, change your IVR to No-Legacy for Strict Dial Timeout. This was recently pushed out of edge.


(D Dussault) #4

Thanks Jared, your random guess was exactly the problem.


(Jared Busch) #5

So how many more people are going to be updating, since this was finally pushed live, and finding problems because of this poorly thought out IVR change?


(Jared Busch) #6

Surprise, more issues with this.


(system) closed #7

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