Directory in IVR stopped working

[ddussaultce (D Dussault)]

Currently running FreePBX 14.0.13.6

In the IVR we have set the directory to the # key and was always working. Now when someone presses the # the system hangs up. I tried changing it to a number and still the same issue. Guess it could be related to an update on the system.

How can it be fixed ?

[lgaetz (Lorne Gaetz)]

No need to guess, provide a call trace:
https://wiki.freepbx.org/display/SUP/Providing+Great+Debug#ProvidingGreatDebug-AsteriskLogs-PartII

[sorvani (Jared Busch)]

Random guess, change your IVR to No-Legacy for Strict Dial Timeout. This was recently pushed out of edge.

IVR trouble

So a user called me this morning saying that all my calls are going to a different user, at first I was like sure they are… well that’s persons extension was 151 and the IVR had the other person as 1, 5 so it made sense the person was probably just dialing the 151 too slow and it was going to the other phone right… NOPE I dialed in using my Cell and pressed 151 as soon as the IVR picked up. and it went to the other person… so it seems like Enable Direct Dial in the IVR isn’t working as it used…

[ddussaultce (D Dussault)]

Thanks Jared, your random guess was exactly the problem.

[sorvani (Jared Busch)]

So how many more people are going to be updating, since this was finally pushed live, and finding problems because of this poorly thought out IVR change?

[sorvani (Jared Busch)]

Surprise, more issues with this.

Incoming Call Issue