I have an IVR as my main destination on my phone system. When a caller hits the IVR I would like them to be able to dial an extension by “name” from a directory.
Within the IVR I currently have “enable direct dial” set to the directory I’d like to use. I have “force strict dial timeout” set to “yes” and “3s”. But when I dial the first three letters of a user’s name, it goes to the “invalid destination”.
I have confirmed the directory is working, as I can “dial by name” when I go directly to the directory.
However I would like the “dial by name” function to work directly from the IVR without having to dial to the directory first.
- Is this possible?
- If so, what am I missing?
You need to use the Directory directly. The IVRs don’t support dial by name but Directory’s do. So instead of using the IVR just use the Directory.
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Thank you for your reply. Is there a way to have “dial by name” and the ability to direct dial a user’s extension from the same menu. When I switch it from IVR to directory I can get the “dial by name” as desired. However then it seems I lose the ability to direct dial an extension.
Thank you for your reply. Is there a way to have “dial by name” and the ability to direct dial a user’s extension from the same menu. When I switch it from IVR to directory I can get the “dial by name” as desired. However then it seems I lose the ability to direct dial an extension.