Our company has a subsidiary entity that we are ramping up for. Some employees serve customers in both.
Say we have a user with two DID numbers, one for Company A and another for Company B. I point both DID’s to their desk extension. I’m assuming I can modify the call display on their phone to indicate the DID that the call is being routed through. So they can answer “Thank you for calling Company A…” or “Thank you for calling Company B…” depending on what the call display shows.
What about outbound dialing? I know Caller ID can be based on what’s defined for the outbound route or the extension. That’s a single point, however. Say I have Company A’s Caller ID defined as a 614-555-1212 main DID. And I have Company B’s Caller ID defined as a 614-555-1313 main DID. How I can configure specific user desk phones to pass along either through manual selection? Outbound route dial pattern matches really wouldn’t come into play I’m thinking. Since the user could be calling practically any external number. I am familiar with legacy PBX’es that had line buttons associated with “grabbing an outside line.” In this case it would be like a line button hitting a specific outbound route.
Goal is to avoid having two desk phones on a single desk. 