Hi, I’m pretty new in all the PBX stuff since I’ve changed my job recently
The thing is, I am trying to reconfigure some things in the PBX. First of all I’ve enabled call recording in one extention to check if it will work - it does. So the thing is that I want to store the recordings on the ReadyNAS server - is it possible? Should I somehow try to mount ReadyNAS smb on the PBX server and then try to setup the path in the web console?
Second thing is - how to limit incoming calls in the extension settings? Right now, when there are few incoming calls at one time, everyone has the normal dialing signal, just like the line is not used at the moment.
I want them to hear “busy” signal or sound message saying “all the lines are busy ATM” or something similiar. How can I do it? I’d love to get a step by step guide if possible.
You can change the call recording location in advanced settings. There’s plenty posts on this subject, here’s one:
Regarding call limiting, depends how you route your calls.
If you use a queue you can set if there’s no available agents to jump to failover and play this busy recording.
If direct extension, you can turn off call waiting, or limit the channels for that extension.
If you tell me more about your call flow, i can try to point you in the right direction.
As far as i know there is no queue set up. It’s just an extension linked to user, with Inbound CID. It’s our secretary’s phone, her internal number ends up with 100 and the “main company number” ends up with 300 and is redirected to her. I tried to change “Busy” in advanced options but it doesn’t do anything.
Okay, so Call waiting did the job.
I was also able to map the ReadyNAS in PBX server and I’ve changed the location of the recordings in the panel but it is empty even tho I’ve made a few test calls. So the recordings aren’t saved there. Which user is used by PBX server to save recordings? Do I need to give him special permisions?
I belive that I have to create user on ReadyNAS with name asterisk and same password as on the PBX server. I’ve chown’ed and chmod’ed the folder once more and I’m still getting permission denied error. I think it’s caused by the ReadyNAS server that doesn’t have asterisk user and doesn’t let him write down anything. What will be the password for asterisk account on PBX server? Is there a standard password or previous person that was managing it set it up and I don’t really have access to it now? In that case - can I change it somehow?
Ok so this is weird, beacuse as root on PBX I am able to create folders and save files on NAS from the command line on PBX Server, but recordings are not saved cuz of lack of permissions. I’m confused.