Server Environment
FreePBX 13.0.169
Asterisk 13.10.0
Centos 6.6
I’ve been having an issue with call recording. Most calls are recorded, however, calls that are blind transferred are not getting recorded.
This is what happens:
- A caller reaches our receptionist (we have 6 receptionists) via a reception queue
- The receptionist talks to the caller for a few minutes
- The receptionist puts the caller on hold and dials a queue
- An available agent will answer and the receptionist will talk to them for a minute to transfer the details.
- The receptionist will blind transfer the caller to the agent using the FOP2 panel
On the back end, we get a recording of the caller on hold before talking to a receptionist. Then the receptionist calling the agent and talking to them for a minute. There is no recording of the agent talking to the caller. It’s like it falls into a black hole.
For reference, I have call recording set as follows
Inbound Route: Force
Reception Queue: Yes
Reception Extension
Inbound External: Yes
Outbound External: Yes
Inbound Internal: Yes
Outbound Internal: Yes
Agent Queue: Force
Agent Extension
Inbound External: Yes
Outbound External: Yes
Inbound Internal: Yes
Outbound Internal: Yes
Any ideas?
Thanks!
Robert