Can't park outbound calls

[mrcoolgli (James Martin)]

I am running FreePBX and crated a park group. I can park calls that come in no problem with the *71 option. But when I try to park a call that originated from the system to the outside I can’t park it. Anyone have any ideas?

[GSnover]

What message are you getting at the CLI when you try to do it - or over the phone?

[mrcoolgli (James Martin)]

When I run a astrisk -vvvvr I see the call connect and wait for about 15 seconds to make sure nothing new is happening. When I press *71 or in my case I reconfigured for *1 there is nothing logged.

[mrcoolgli (James Martin)]

Sorry… no message on the phone at all. The person called can hear the touch tones… but the system is not reacting to them.

[dicko]

Generally a problem with codecs used and dtmf method, for example dtmfmode=inband won’t work with g729 as a codec, only g711 can . Also g729 won’t work at all without valid licenses no matter what dtmfmode you choose , asterisk can only do “pass-through” in that case and a parked call will not/can not “pass-through”.

[mrcoolgli (James Martin)]

I was just double checking all of that. My provider requires 2833 and I thought I had the Polycom phones set to that. I will check that on the extensions. I also made sure my outbound dial options have a Tr.

[mrcoolgli (James Martin)]

Alright tried two ways. I tried making my dtmfmode=auto with the phone coded only to G.711. No-Joy Call worked but still could not park it.

Tried changing the dtmfmode=inband with the phone still on G.711. Again call worked dialing out, but could not park it.

[mrcoolgli (James Martin)]

I just tested by calling DirectTV and the touch tones work fine for navigating through their IVR. I see from searching that others have had this problem and it was fixed by adding the T to the dial options. That has not fixed it for me.

[dicko]

Recent security concerns as to call transfer might have defeated your ability to do that any more in FreePBX

Hacker makes international calls through my FreePBX IVR

I am running: FreePBX 12.0.76.2 Asterisk 11.18.0 FreePBX 64bit distro 6.12.65 I have many POTS lines for incoming and outgoing calls, and a Twilio SIP trunk for outbound International calls. I just had repeated calls from three different caller IDs from southern California that attempted to call many internal extensions in our company. Employees receiving the call would hear an “underwater garble of digital tones” and then a hangup. Then these callers discovered some way to dial hundreds of…

[mrcoolgli (James Martin)]

I wonder how I could find out if this is the problem?

[dicko]

You would have to ask the dev’s if your use case is now “patched”

[cynjut (Dave Burgess)]

@mrcoolgli

When I press *71 or in my case I reconfigured for *1 there is nothing logged.

I saw this and I have to ask the obvious stupid questions:

Are you trying retrieve a call from the parking lot (*71 recalls the first parking lot slot) or are you trying to park a call (which would normally be *70)?

Also, did you disable in-call recording (which is also *1)?

[mrcoolgli (James Martin)]

Dave, Great questions.

1. *1 is disabled call recording is disabled. I pretty much disable all features we are not going to use which is most of them.

2. Parking, I changed the system to the following:
   Park a call: * followed by the parking spot 1 " this works as long as the call is an inbound call"
   Pickup a call: 2 “this is the parking spot where the first call is parked. Again this works as long as it’s inbound calls”