I have installed the latest FreePBX distro, and our call center will be going live soon. After years of playing with FreePBX, its nice to finally go production.
I have played around with call reporting, and Call Event Logging, and I understand there is Queue reporting. I don’t know that any of these are doing exactly what I need. Most likely we will have to program something manually.
Here is what I want.
When someone calls in to our IVR, and they get forwarded to Voicemail, either by design, or because someone didn’t answer, we would like to know when a caller gets to our voicemail system, but doesn’t leave a Voicemail.
So like a notification of this occurrence. “999-555-5555 called Ext 105 and didn’t leave a voicemail at 9-5-2019 at 10:15am”
What would be the best way to accomplish this?
Or is it even possible?