For reporting using asternic stats, for monitoring using fop2 today I am monitoring my agents from 10:00 am to 10:30 am no calls load during this period and I am closely monitor fop2 and agnets that as per my observation no call is missed during this time but when I check logs on asternic stats I find that 41 received 29 answer 12 abandoned, I am surprised why abandoned and want experts to help me in this case.
You need to have a look at the queue_log file and see what shows there.
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