FreePBX | Register | Issues | Wiki | Portal | Support

Call forwarding


(Sumit Kuldeep) #1

Hi,

I have an ext which is set to forward calls when No Answer/Unavailable on external mobile no.
When i transfer call using Attended call transfer *2, call transferred to ext but not on external mobile no.

is there any i can set Attended call transfer to forward call on external no as well.


(Tanvir Panjwani) #2

I believe that with attendant transfer there is a timeout in the system that pulls the call back before the voicemail hits (something like 10 secs i believe). You can increase the timeout for attendant transfers but i think the issue that you will run into is that with users that dont have call forwarding, instead of the call being pulled back to person transferring the calls automatically, you will get their voicemail. If you want to give it a shot then add the following line to the /etc/asterisk/features_general_custom.conf:

atxfernoanswertimeout = 60

you can play with the secs (60 in this example) and see if it helps.


(Sumit Kuldeep) #3

Thanks Tanvir.

it worked for me.