Call forwarding does not disable with feature code

For several months I have had issues with disabling call forwarding. This issue has become more pressing to resolve since COVID-19 and WFH. People are constantly transitioning from office to WFH and call forwarding is constantly changing. Unfortunately, call forwarding will not disable. What do you think might be going on?

A user enables call forwarding on the phone which sends *72 to Asterisk. Asterisk receives and processes the request. It functions as expected.

The user disables call forwarding on the phone which sends *73 to Asterisk. Asterisk receives and processes the request. It does not disable call forwarding.

Environment Information:
PBX Version: 15.0.16.72
PBX Distro: 12.7.6-2002-2.sng7
Asterisk Version: 16.11.1
EndPoint Manager: 15.0.27.32
Call Forward: 15.0.10
EndPoint Devices: Yealink T46G (FW:28.83.0.50)

Asterisk Log:
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [*[email protected]:1] Set(“PJSIP/65421-00000020”, “__COS_DEST=cfon”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [*[email protected]:2] Set(“PJSIP/65421-00000020”, “__COS_TYPE=FC”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [*[email protected]:3] Macro(“PJSIP/65421-00000020”, “user-callerid,”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:1] Set(“PJSIP/65421-00000020”, “TOUCH_MONITOR=1597582990.39”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:2] Set(“PJSIP/65421-00000020”, “AMPUSER=65421”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:3] Set(“PJSIP/65421-00000020”, “HOTDESCKCHAN=65421-00000020”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:4] Set(“PJSIP/65421-00000020”, “HOTDESKEXTEN=65421”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:5] Set(“PJSIP/65421-00000020”, “HOTDESKCALL=0”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:6] ExecIf(“PJSIP/65421-00000020”, “0?Set(HOTDESKCALL=1)”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:7] ExecIf(“PJSIP/65421-00000020”, “0?Set(CALLERID(name)=)”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:8] GotoIf(“PJSIP/65421-00000020”, “0?report”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:9] ExecIf(“PJSIP/65421-00000020”, “1?Set(REALCALLERIDNUM=65421)”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:10] Set(“PJSIP/65421-00000020”, “AMPUSER=65421”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:11] GotoIf(“PJSIP/65421-00000020”, “0?limit”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:12] Set(“PJSIP/65421-00000020”, “AMPUSERCIDNAME=65421”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:13] ExecIf(“PJSIP/65421-00000020”, “0?Set(__CIDMASQUERADING=TRUE)”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:14] GotoIf(“PJSIP/65421-00000020”, “0?report”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:15] Set(“PJSIP/65421-00000020”, “AMPUSERCID=65421”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:16] Set(“PJSIP/65421-00000020”, “__DIAL_OPTIONS=Ttr”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:17] Set(“PJSIP/65421-00000020”, “CALLERID(all)=“65421” <65421>”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:18] ExecIf(“PJSIP/65421-00000020”, “0?Set(CUSDIAL=)”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:19] ExecIf(“PJSIP/65421-00000020”, “0?Set(CALLERID(all)=“65421” <65421>)”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:20] GotoIf(“PJSIP/65421-00000020”, “0?limit”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:21] ExecIf(“PJSIP/65421-00000020”, “0?Set(GROUP(concurrency_limit)=65421)”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:22] ExecIf(“PJSIP/65421-00000020”, “0?Set(CHANNEL(language)=)”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:23] NoOp(“PJSIP/65421-00000020”, “Macro Depth is 1”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:24] GotoIf(“PJSIP/65421-00000020”, “1?report2:macroerror”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx_builtins.c: Goto (macro-user-callerid,s,25)
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:25] GotoIf(“PJSIP/65421-00000020”, “0?continue”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:26] ExecIf(“PJSIP/65421-00000020”, “1?Set(__CALLEE_ACCOUNCODE=)”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:27] Set(“PJSIP/65421-00000020”, “__TTL=64”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:28] GotoIf(“PJSIP/65421-00000020”, “1?continue”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx_builtins.c: Goto (macro-user-callerid,s,44)
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:44] Set(“PJSIP/65421-00000020”, “CALLERID(number)=65421”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:45] Set(“PJSIP/65421-00000020”, “CALLERID(name)=65421”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:46] GotoIf(“PJSIP/65421-00000020”, “0?cnum”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:47] Set(“PJSIP/65421-00000020”, “CDR(cnam)=65421”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:48] Set(“PJSIP/65421-00000020”, “CDR(cnum)=65421”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:49] Set(“PJSIP/65421-00000020”, “CHANNEL(language)=en”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:50] GosubIf(“PJSIP/65421-00000020”, “1?app-check-classofservce,s,1()”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:1] NoOp(“PJSIP/65421-00000020”, “Starting COS Check”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:2] AGI(“PJSIP/65421-00000020”, “cos.agi”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] res_agi.c: Launched AGI Script /var/lib/asterisk/agi-bin/cos.agi
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] res_agi.c: cos.agi: Starting Class Of Service checks
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] res_agi.c: cos.agi: 65421 is not a member of any CoS
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] res_agi.c: <PJSIP/65421-00000020>AGI Script cos.agi completed, returning 0
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:3] Return(“PJSIP/65421-00000020”, “”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [*[email protected]:4] Answer(“PJSIP/65421-00000020”, “”) in new stack
[2020-08-16 13:03:10] VERBOSE[9619][C-00000023] pbx.c: Executing [*[email protected]:5] Wait(“PJSIP/65421-00000020”, “1”) in new stack
[2020-08-16 13:03:11] VERBOSE[9619][C-00000023] pbx.c: Executing [*[email protected]:6] Macro(“PJSIP/65421-00000020”, “user-callerid,”) in new stack
[2020-08-16 13:03:11] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:1] Set(“PJSIP/65421-00000020”, “TOUCH_MONITOR=1597582990.39”) in new stack
[2020-08-16 13:03:11] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:2] Set(“PJSIP/65421-00000020”, “AMPUSER=65421”) in new stack
[2020-08-16 13:03:11] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:3] Set(“PJSIP/65421-00000020”, “HOTDESCKCHAN=65421-00000020”) in new stack
[2020-08-16 13:03:11] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:4] Set(“PJSIP/65421-00000020”, “HOTDESKEXTEN=65421”) in new stack
[2020-08-16 13:03:11] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:5] Set(“PJSIP/65421-00000020”, “HOTDESKCALL=0”) in new stack
[2020-08-16 13:03:11] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:6] ExecIf(“PJSIP/65421-00000020”, “0?Set(HOTDESKCALL=1)”) in new stack
[2020-08-16 13:03:11] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:7] ExecIf(“PJSIP/65421-00000020”, “0?Set(CALLERID(name)=)”) in new stack
[2020-08-16 13:03:11] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:8] GotoIf(“PJSIP/65421-00000020”, “5?report”) in new stack
[2020-08-16 13:03:11] VERBOSE[9619][C-00000023] pbx_builtins.c: Goto (macro-user-callerid,s,23)
[2020-08-16 13:03:11] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:23] NoOp(“PJSIP/65421-00000020”, “Macro Depth is 1”) in new stack
[2020-08-16 13:03:11] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:24] GotoIf(“PJSIP/65421-00000020”, “1?report2:macroerror”) in new stack
[2020-08-16 13:03:11] VERBOSE[9619][C-00000023] pbx_builtins.c: Goto (macro-user-callerid,s,25)
[2020-08-16 13:03:11] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:25] GotoIf(“PJSIP/65421-00000020”, “0?continue”) in new stack
[2020-08-16 13:03:11] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:26] ExecIf(“PJSIP/65421-00000020”, “1?Set(__CALLEE_ACCOUNCODE=)”) in new stack
[2020-08-16 13:03:11] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:27] Set(“PJSIP/65421-00000020”, “__TTL=63”) in new stack
[2020-08-16 13:03:11] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:28] GotoIf(“PJSIP/65421-00000020”, “1?continue”) in new stack
[2020-08-16 13:03:11] VERBOSE[9619][C-00000023] pbx_builtins.c: Goto (macro-user-callerid,s,44)
[2020-08-16 13:03:11] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:44] Set(“PJSIP/65421-00000020”, “CALLERID(number)=65421”) in new stack
[2020-08-16 13:03:11] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:45] Set(“PJSIP/65421-00000020”, “CALLERID(name)=65421”) in new stack
[2020-08-16 13:03:11] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:46] GotoIf(“PJSIP/65421-00000020”, “0?cnum”) in new stack
[2020-08-16 13:03:11] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:47] Set(“PJSIP/65421-00000020”, “CDR(cnam)=65421”) in new stack
[2020-08-16 13:03:11] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:48] Set(“PJSIP/65421-00000020”, “CDR(cnum)=65421”) in new stack
[2020-08-16 13:03:11] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:49] Set(“PJSIP/65421-00000020”, “CHANNEL(language)=en”) in new stack
[2020-08-16 13:03:11] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:50] GosubIf(“PJSIP/65421-00000020”, “1?app-check-classofservce,s,1()”) in new stack
[2020-08-16 13:03:11] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:1] NoOp(“PJSIP/65421-00000020”, “Starting COS Check”) in new stack
[2020-08-16 13:03:11] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:2] AGI(“PJSIP/65421-00000020”, “cos.agi”) in new stack
[2020-08-16 13:03:11] VERBOSE[9619][C-00000023] res_agi.c: Launched AGI Script /var/lib/asterisk/agi-bin/cos.agi
[2020-08-16 13:03:12] VERBOSE[9619][C-00000023] res_agi.c: cos.agi: Starting Class Of Service checks
[2020-08-16 13:03:12] VERBOSE[9619][C-00000023] res_agi.c: cos.agi: 65421 is not a member of any CoS
[2020-08-16 13:03:12] VERBOSE[9619][C-00000023] res_agi.c: <PJSIP/65421-00000020>AGI Script cos.agi completed, returning 0
[2020-08-16 13:03:12] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:3] Return(“PJSIP/65421-00000020”, “”) in new stack
[2020-08-16 13:03:12] VERBOSE[9619][C-00000023] pbx.c: Executing [*[email protected]:7] Set(“PJSIP/65421-00000020”, “fromext=65421”) in new stack
[2020-08-16 13:03:12] VERBOSE[9619][C-00000023] pbx.c: Executing [*[email protected]:8] Set(“PJSIP/65421-00000020”, “toext=123456789”) in new stack
[2020-08-16 13:03:12] VERBOSE[9619][C-00000023] pbx.c: Executing [*[email protected]:9] Set(“PJSIP/65421-00000020”, “DB(CF/65421)=123456789”) in new stack
[2020-08-16 13:03:12] VERBOSE[9619][C-00000023] pbx.c: Executing [*[email protected]:10] Set(“PJSIP/65421-00000020”, “STATE=BUSY”) in new stack
[2020-08-16 13:03:12] VERBOSE[9619][C-00000023] pbx.c: Executing [*[email protected]:11] Gosub(“PJSIP/65421-00000020”, “app-cf-on,sstate,1()”) in new stack
[2020-08-16 13:03:12] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:1] Set(“PJSIP/65421-00000020”, “DEVICE_STATE(Custom:CF65421)=BUSY”) in new stack
[2020-08-16 13:03:12] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:2] Set(“PJSIP/65421-00000020”, “DEVICES=65421”) in new stack
[2020-08-16 13:03:12] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:3] GotoIf(“PJSIP/65421-00000020”, “0?return”) in new stack
[2020-08-16 13:03:12] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:4] Set(“PJSIP/65421-00000020”, “LOOPCNT=1”) in new stack
[2020-08-16 13:03:12] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:5] Set(“PJSIP/65421-00000020”, “ITER=1”) in new stack
[2020-08-16 13:03:12] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:6] Set(“PJSIP/65421-00000020”, “DEVICE_STATE(Custom:DEVCF65421)=BUSY”) in new stack
[2020-08-16 13:03:12] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:7] Set(“PJSIP/65421-00000020”, “ITER=2”) in new stack
[2020-08-16 13:03:12] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:8] GotoIf(“PJSIP/65421-00000020”, “0?begin”) in new stack
[2020-08-16 13:03:12] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:9] Return(“PJSIP/65421-00000020”, “”) in new stack
[2020-08-16 13:03:12] VERBOSE[9619][C-00000023] pbx.c: Executing [*[email protected]:12] Gosub(“PJSIP/65421-00000020”, “app-cf-on,lang-playback,1(hook_3)”) in new stack
[2020-08-16 13:03:12] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:1] GosubIf(“PJSIP/65421-00000020”, “1?app-cf-on,en,hook_3():app-cf-on,en,hook_3()”) in new stack
[2020-08-16 13:03:12] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:10] Playback(“PJSIP/65421-00000020”, “call-fwd-unconditional&for&extension”) in new stack
[2020-08-16 13:03:12] VERBOSE[9619][C-00000023] file.c: <PJSIP/65421-00000020> Playing ‘call-fwd-unconditional.ulaw’ (language ‘en’)
[2020-08-16 13:03:14] VERBOSE[9619][C-00000023] file.c: <PJSIP/65421-00000020> Playing ‘for.ulaw’ (language ‘en’)
[2020-08-16 13:03:15] VERBOSE[9619][C-00000023] file.c: <PJSIP/65421-00000020> Playing ‘extension.ulaw’ (language ‘en’)
[2020-08-16 13:03:16] VERBOSE[9619][C-00000023] pbx.c: Executing [[email protected]:11] SayDigits(“PJSIP/65421-00000020”, “65421”) in new stack
[2020-08-16 13:03:16] VERBOSE[9619][C-00000023] file.c: <PJSIP/65421-00000020> Playing ‘digits/6.ulaw’ (language ‘en’)
[2020-08-16 13:03:17] VERBOSE[9619][C-00000023] file.c: <PJSIP/65421-00000020> Playing ‘digits/5.ulaw’ (language ‘en’)
[2020-08-16 13:03:18] VERBOSE[9619][C-00000023] file.c: <PJSIP/65421-00000020> Playing ‘digits/4.ulaw’ (language ‘en’)
[2020-08-16 13:03:18] VERBOSE[9619][C-00000023] file.c: <PJSIP/65421-00000020> Playing ‘digits/2.ulaw’ (language ‘en’)
[2020-08-16 13:03:19] VERBOSE[9619][C-00000023] file.c: <PJSIP/65421-00000020> Playing ‘digits/1.ulaw’ (language ‘en’)
[2020-08-16 13:03:20] VERBOSE[9619][C-00000023] pbx.c: Spawn extension (app-cf-on, en, 11) exited non-zero on ‘PJSIP/65421-00000020’
[2020-08-16 13:03:31] VERBOSE[6564] pbx_variables.c: Setting global variable ‘SIPDOMAIN’ to ‘192.168.2.254’
[2020-08-16 13:03:31] VERBOSE[6564] netsock2.c: Using SIP RTP Audio TOS bits 184
[2020-08-16 13:03:31] VERBOSE[6564] netsock2.c: Using SIP RTP Audio CoS mark 5
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [*[email protected]:1] Set(“PJSIP/65421-00000021”, “__COS_DEST=cfoff”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [*[email protected]:2] Set(“PJSIP/65421-00000021”, “__COS_TYPE=FC”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [*[email protected]:3] Macro(“PJSIP/65421-00000021”, “user-callerid,”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:1] Set(“PJSIP/65421-00000021”, “TOUCH_MONITOR=1597583011.40”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:2] Set(“PJSIP/65421-00000021”, “AMPUSER=65421”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:3] Set(“PJSIP/65421-00000021”, “HOTDESCKCHAN=65421-00000021”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:4] Set(“PJSIP/65421-00000021”, “HOTDESKEXTEN=65421”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:5] Set(“PJSIP/65421-00000021”, “HOTDESKCALL=0”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:6] ExecIf(“PJSIP/65421-00000021”, “0?Set(HOTDESKCALL=1)”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:7] ExecIf(“PJSIP/65421-00000021”, “0?Set(CALLERID(name)=)”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:8] GotoIf(“PJSIP/65421-00000021”, “0?report”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:9] ExecIf(“PJSIP/65421-00000021”, “1?Set(REALCALLERIDNUM=65421)”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:10] Set(“PJSIP/65421-00000021”, “AMPUSER=65421”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:11] GotoIf(“PJSIP/65421-00000021”, “0?limit”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:12] Set(“PJSIP/65421-00000021”, “AMPUSERCIDNAME=65421”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:13] ExecIf(“PJSIP/65421-00000021”, “0?Set(__CIDMASQUERADING=TRUE)”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:14] GotoIf(“PJSIP/65421-00000021”, “0?report”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:15] Set(“PJSIP/65421-00000021”, “AMPUSERCID=65421”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:16] Set(“PJSIP/65421-00000021”, “__DIAL_OPTIONS=Ttr”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:17] Set(“PJSIP/65421-00000021”, “CALLERID(all)=“65421” <65421>”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:18] ExecIf(“PJSIP/65421-00000021”, “0?Set(CUSDIAL=)”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:19] ExecIf(“PJSIP/65421-00000021”, “0?Set(CALLERID(all)=“65421” <65421>)”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:20] GotoIf(“PJSIP/65421-00000021”, “0?limit”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:21] ExecIf(“PJSIP/65421-00000021”, “0?Set(GROUP(concurrency_limit)=65421)”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:22] ExecIf(“PJSIP/65421-00000021”, “0?Set(CHANNEL(language)=)”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:23] NoOp(“PJSIP/65421-00000021”, “Macro Depth is 1”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:24] GotoIf(“PJSIP/65421-00000021”, “1?report2:macroerror”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx_builtins.c: Goto (macro-user-callerid,s,25)
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:25] GotoIf(“PJSIP/65421-00000021”, “0?continue”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:26] ExecIf(“PJSIP/65421-00000021”, “1?Set(__CALLEE_ACCOUNCODE=)”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:27] Set(“PJSIP/65421-00000021”, “__TTL=64”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:28] GotoIf(“PJSIP/65421-00000021”, “1?continue”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx_builtins.c: Goto (macro-user-callerid,s,44)
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:44] Set(“PJSIP/65421-00000021”, “CALLERID(number)=65421”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:45] Set(“PJSIP/65421-00000021”, “CALLERID(name)=65421”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:46] GotoIf(“PJSIP/65421-00000021”, “0?cnum”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:47] Set(“PJSIP/65421-00000021”, “CDR(cnam)=65421”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:48] Set(“PJSIP/65421-00000021”, “CDR(cnum)=65421”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:49] Set(“PJSIP/65421-00000021”, “CHANNEL(language)=en”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:50] GosubIf(“PJSIP/65421-00000021”, “1?app-check-classofservce,s,1()”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:1] NoOp(“PJSIP/65421-00000021”, “Starting COS Check”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:2] AGI(“PJSIP/65421-00000021”, “cos.agi”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] res_agi.c: Launched AGI Script /var/lib/asterisk/agi-bin/cos.agi
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] res_agi.c: cos.agi: Starting Class Of Service checks
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] res_agi.c: cos.agi: 65421 is not a member of any CoS
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] res_agi.c: <PJSIP/65421-00000021>AGI Script cos.agi completed, returning 0
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:3] Return(“PJSIP/65421-00000021”, “”) in new stack
[2020-08-16 13:03:31] VERBOSE[9693][C-00000024] pbx.c: Executing [*[email protected]:4] Answer(“PJSIP/65421-00000021”, “”) in new stack
[2020-08-16 13:03:32] VERBOSE[9693][C-00000024] pbx.c: Executing [*[email protected]:5] Wait(“PJSIP/65421-00000021”, “1”) in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [*[email protected]:6] Macro(“PJSIP/65421-00000021”, “user-callerid,”) in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:1] Set(“PJSIP/65421-00000021”, “TOUCH_MONITOR=1597583011.40”) in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:2] Set(“PJSIP/65421-00000021”, “AMPUSER=65421”) in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:3] Set(“PJSIP/65421-00000021”, “HOTDESCKCHAN=65421-00000021”) in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:4] Set(“PJSIP/65421-00000021”, “HOTDESKEXTEN=65421”) in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:5] Set(“PJSIP/65421-00000021”, “HOTDESKCALL=0”) in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:6] ExecIf(“PJSIP/65421-00000021”, “0?Set(HOTDESKCALL=1)”) in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:7] ExecIf(“PJSIP/65421-00000021”, “0?Set(CALLERID(name)=)”) in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:8] GotoIf(“PJSIP/65421-00000021”, “5?report”) in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx_builtins.c: Goto (macro-user-callerid,s,23)
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:23] NoOp(“PJSIP/65421-00000021”, “Macro Depth is 1”) in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:24] GotoIf(“PJSIP/65421-00000021”, “1?report2:macroerror”) in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx_builtins.c: Goto (macro-user-callerid,s,25)
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:25] GotoIf(“PJSIP/65421-00000021”, “0?continue”) in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]acro-user-callerid:26] ExecIf(“PJSIP/65421-00000021”, “1?Set(__CALLEE_ACCOUNCODE=)”) in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:27] Set(“PJSIP/65421-00000021”, “__TTL=63”) in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:28] GotoIf(“PJSIP/65421-00000021”, “1?continue”) in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx_builtins.c: Goto (macro-user-callerid,s,44)
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:44] Set(“PJSIP/65421-00000021”, “CALLERID(number)=65421”) in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:45] Set(“PJSIP/65421-00000021”, “CALLERID(name)=65421”) in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:46] GotoIf(“PJSIP/65421-00000021”, “0?cnum”) in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:47] Set(“PJSIP/65421-00000021”, “CDR(cnam)=65421”) in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:48] Set(“PJSIP/65421-00000021”, “CDR(cnum)=65421”) in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:49] Set(“PJSIP/65421-00000021”, “CHANNEL(language)=en”) in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:50] GosubIf(“PJSIP/65421-00000021”, “1?app-check-classofservce,s,1()”) in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:1] NoOp(“PJSIP/65421-00000021”, “Starting COS Check”) in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:2] AGI(“PJSIP/65421-00000021”, “cos.agi”) in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] res_agi.c: Launched AGI Script /var/lib/asterisk/agi-bin/cos.agi
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] res_agi.c: cos.agi: Starting Class Of Service checks
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] res_agi.c: cos.agi: 65421 is not a member of any CoS
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] res_agi.c: <PJSIP/65421-00000021>AGI Script cos.agi completed, returning 0
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:3] Return(“PJSIP/65421-00000021”, “”) in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [*[email protected]:7] Set(“PJSIP/65421-00000021”, “fromext=123456789”) in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [*[email protected]:8] NoOp(“PJSIP/65421-00000021”, "Deleting: CF/123456789 ") in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [*[email protected]:9] Set(“PJSIP/65421-00000021”, “STATE=NOT_INUSE”) in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [*[email protected]:10] Gosub(“PJSIP/65421-00000021”, “app-cf-off,sstate,1()”) in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:1] Set(“PJSIP/65421-00000021”, “DEVICE_STATE(Custom:CF123456789)=NOT_INUSE”) in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:2] Set(“PJSIP/65421-00000021”, “DEVICES=”) in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:3] GotoIf(“PJSIP/65421-00000021”, “1?return”) in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx_builtins.c: Goto (app-cf-off,sstate,9)
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:9] Return(“PJSIP/65421-00000021”, “”) in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [*[email protected]:11] Gosub(“PJSIP/65421-00000021”, “app-cf-off,lang-playback,1(hook_1)”) in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:1] GosubIf(“PJSIP/65421-00000021”, “1?app-cf-off,en,hook_1():app-cf-off,en,hook_1()”) in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:3] Playback(“PJSIP/65421-00000021”, “call-fwd-unconditional&for&extension”) in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] file.c: <PJSIP/65421-00000021> Playing ‘call-fwd-unconditional.ulaw’ (language ‘en’)
[2020-08-16 13:03:35] VERBOSE[9693][C-00000024] file.c: <PJSIP/65421-00000021> Playing ‘for.ulaw’ (language ‘en’)
[2020-08-16 13:03:36] VERBOSE[9693][C-00000024] file.c: <PJSIP/65421-00000021> Playing ‘extension.ulaw’ (language ‘en’)
[2020-08-16 13:03:37] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:4] SayDigits(“PJSIP/65421-00000021”, “123456789”) in new stack
[2020-08-16 13:03:37] VERBOSE[9693][C-00000024] file.c: <PJSIP/65421-00000021> Playing ‘digits/1.ulaw’ (language ‘en’)
[2020-08-16 13:03:38] VERBOSE[9693][C-00000024] file.c: <PJSIP/65421-00000021> Playing ‘digits/2.ulaw’ (language ‘en’)
[2020-08-16 13:03:39] VERBOSE[9693][C-00000024] file.c: <PJSIP/65421-00000021> Playing ‘digits/3.ulaw’ (language ‘en’)
[2020-08-16 13:03:40] VERBOSE[9693][C-00000024] file.c: <PJSIP/65421-00000021> Playing ‘digits/4.ulaw’ (language ‘en’)
[2020-08-16 13:03:41] VERBOSE[9693][C-00000024] file.c: <PJSIP/65421-00000021> Playing ‘digits/5.ulaw’ (language ‘en’)
[2020-08-16 13:03:41] VERBOSE[9693][C-00000024] pbx.c: Spawn extension (app-cf-off, en, 4) exited non-zero on ‘PJSIP/65421-00000021’

have disabled any local forwarding codes on the phone itself?

You example is strange – normally, one would just dial *73 (without any digits following) to turn off call forwarding. Can you set up the phone to do that?

Also, why not just use follow me, so you don’t have to keep changing settings. If not answered quickly at the office, my phone is set to ring the mobile.

Dicko, thank you for your response. Within the Yealink T46G administration site (Features -> Forward&DND), the mode is set to Phone which tells the T46G that the settings are for all accounts on the phone and not based on account (ex. 65421). I do not see forwarding codes that only the phone processes instead of the PBX. From what I can determine, the phone is sending the (ex. <*73><123456789>). In my case the phone is sending *73123456789.

Asterisk recognizes the command and processes it. Here is the log entry:

[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [*[email protected]:8] NoOp(“PJSIP/65421-00000021”, "Deleting: CF/123456789 ") in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [*[email protected]:9] Set(“PJSIP/65421-00000021”, “STATE=NOT_INUSE”) in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [*[email protected]:10] Gosub(“PJSIP/65421-00000021”, “app-cf-off,sstate,1()”) in new stack
[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:1] Set(“PJSIP/65421-00000021”, “DEVICE_STATE(Custom:CF123456789)=NOT_INUSE”) in new stack

Stewart1, thank you for the response. Hmmmm…interesting. I will dig through logs from the other PBX systems I have and see what the extensions are passing. Again, thank you for the insight.

With regards to FM, most users are having to use their personal cellphones and do not want their office phone calling them unless they decide to let the office phone call them.

Indeed we see

[2020-08-16 13:03:33] VERBOSE[9693][C-00000024] pbx.c: Executing [[email protected]:1] Set(“PJSIP/65421-00000021”, “DEVICE_STATE(Custom:CF123456789)=NOT_INUSE”) in new stack

What happens if in that state you call the phone?

Dicko:
In the CF enable state, the incoming call is sent to the number listed in the forward field. In the CF “disabled” states, the incoming call is also sent to the number listed in the forward field.

You should post a log (or two), I suspect your phone is doing the forwarding, not FreePBX

So the issue appears to be what Stewart1 mentioned. I am at the office and dialed *73; the feature was deactivated. For some reason, the T46G is appending the forwarding number to the deactivation feature code. The voice response states, “call forward unconditional deactivated for extension 123456789.” I will file a bug report with Yealink for firmware 28.83.0.50; however, since the T46G is now EOL I doubt it will be fixed. I’ll just have to go back to an earlier version of the firmware. Thank you so much for your input. I have watched these forums for many years and Dicko I am always impressed by how helpful you are to those that post. Again thank you for taking your time to review the posts.

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