I have setup FreePBX for the enterprise I work for. I’ve noticed that if an extension has setup the “Forward All” to forward all calls to a mobile phone number, then it works only if someone calls that extension from another extension. But that doesn’t happen if an external number does the same, instead it disconnects the call by saying it’s busy.
User on extension 150 sets up call forwarding to his mobile number: 691234567
If extension 123 calls 150, then the call will reach 691234567
If an external number like 697654321 calls 150, then the call will never reach 691234567 !
What should I do?