Bug in voicemail sending address


#1

I’m debugging a voicemail delivery issue and this issue from 2018 and 2019 never seems to have gotten fixed. Do we need a ticket submitted so that the Distro works out of the box without having to manually edit the files in the post below?


(Dave Burgess) #2

I’m almost certain there was a solution to this, since lots (LOTS) of people are reporting supper with Outlook365. It may be that the solution is to edit the file as documented, since not everyone is going to have the same return email address (as in, like no one).


#3

Thanks, Dave. The issue is that the system doesn’t appear to be using the address specified in the FreePBX GUI as the sending address.

Settings-Voicemail Admin-Email Config-Email From String

Should that not alter the from address that shows here?

Jun  3 20:59:41 freepbx postfix/smtp[42913]: 92A32C128DE2: to=<asterisk@domain.org>, relay=mail.domain.org[90.0.0.252]:587, delay=0.1, delays=0.01/0/0.05/0.03, dsn=5.7.1, status=bounced (host mail.domain.org[90.0.0.252] said: 550 5.7.1 Client does not have permissions to send as this sender (in reply to end of DATA command))

Here’s the actual attempt to send and the bounce:

Jun  3 20:59:41 freepbx postfix/smtp[42913]: 04AC9C128C29: to=<acarpenter@domain.org>, relay=mail.domain.org[90.0.0.252]:587, delay=0.58, delays=0.18/0.28/0.09/0.03, dsn=5.7.1, status=bounced (host mail.domain.org[90.0.0.252] said: 550 5.7.1 Client does not have permissions to send as this sender (in reply to end of DATA command))

I’ve altered the domain in here, but the setting in Voicemail Config is phones@domain.org, yet we still see it using asterisk@domain.org.

In this case I can send just fine using the (really nice to have) email debug tool, but voicemails are not successfully sent.


#4

This is what happens when sending to the same address using the debug tool:

Jun  3 20:37:54 freepbx postfix/smtp[36945]: 3C2F5C128C29: to=<acarpenter@domain.org>, relay=mail.domain.org[90.0.0.252]:587, delay=0.56, delays=0.02/0/0.06/0.47, dsn=2.6.0, status=sent (250 2.6.0 <20200603203754.3C2F5C128C29@phones.domain.org> [InternalId=62062] Queued mail for delivery)

EDIT: I opened a ticket on this as I cannot get voicemails to successfully send at all.
#956561


#5

Engineering has been able to replicate this; it appears to be a bug, still.


(system) closed #6

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