Blind Transfer to VM (works but not 100%)

General Help
1

FreePBX 13.0.195.4
PBX Firmware:10.13.66-22
Asterisk Version: 13.19.1

  • I’m getting the following result using Sangoma s700 (ext 101), Yealink T27P (ext 102) and Sangoma s500 (ext 99998)
  • Blind transfer to VM works on some extensin but not to all all ext with VM (eg it works if I transfer to ##*99997 but not if I transfer to ##*101)
  • Blind Transfer (not voicemail) to any extension works (##9998 or ##101)

Since I can transfer to 99998 but not 101, I’ve concentrated my troubleshooting comparing these two ext and they are almost identical. I

I updated the firmware on S700 to 2.0.4.53 but it didn’t help.

Appreciate any information

2

Can you direct dial to *101? If not, then it’s there is a conflicting feature code.

3

I can NOT do a direct dial to *101.

Here’s a list of my feature code. Which one do you think is the conflict. It was working before and I have not added any feature code lately

Feature Codes

- In-Call Asterisk Blind Transfer

    • Direct Dial Prefix
      ** - Directed Call Pickup
      ** - In-Call Asterisk Disconnect Code
      *0 - Speeddial prefix
      *1 - In-Call Asterisk Toggle Call Recording
      *10 - Contact Manager Speed Dials
      *11 - User Logon
      *12 - User Logoff
      *2 - In-Call Asterisk Attended Transfer
      *21 - Findme Follow Toggle
      *30 - Blacklist a number
      *31 - Remove a number from the blacklist
      *32 - Blacklist the last caller
      *34 - Perform dictation
      *35 - Email completed dictation
      *36 - Change status to clean for a room.
      *37 - Add a product from mini-bar for a room.
      *43 - Echo Test
      *44 - Send a message number to the receptionist.
      *45 - Allow Dynamic Members of a Queue to login or logout. See the Queues Module for how to assign a Dynamic Member to a Queue.
      *46 - Queue Pause Toggle
      *47 - Playback Queue Caller Count
      *52 - Call Forward No Answer/Unavailable Activate
      *53 - Call Forward No Answer/Unavailable Deactivate
      *54 - User Intercom Allow
      *55 - User Intercom Disallow
      *60 - Speaking Clock
      *65 - Speak Your Exten Number
      *68 - Wake Up Calls
      *69 - Call Trace
      *70 - Call Waiting - Activate
      *71 - Call Waiting - Deactivate
      *72 - Call Forward All Activate
      *73 - Call Forward All Deactivate
      *74 - Call Forward All Prompting Deactivate
      *75 - Set user speed dial
      *76 - DND Toggle
      *78 - DND Activate
      *79 - DND Deactivate
      *8 - Asterisk General Call Pickup
      *80 - Intercom prefix
      *82 - Camp-On Request
      *83 - Camp-On Cancel
      *84 - Camp-On Toggle
      *85 - Pickup ParkedCall Prefix
      *87 - Conference Status
      *88 - Park to your Assigned Lot
      *90 - Call Forward Busy Activate
      *91 - Call Forward Busy Deactivate
      *92 - Call Forward Busy Prompting Deactivate
      *93 - Call Forward All Prompting Activate
      *94 - Call Forward Busy Prompting Activate
      *95 - Call Forward No Answer/Unavailable Prompting Activate
      *96 - Call Forward Toggle
      *97 - My Voicemail
      *98 - Dial Voicemail
      *992 - Phone App Hints
      411 - Phonebook dial-by-name directory
      555 - ChanSpy
      666 - Dial System FAX
      7777 - Simulate Incoming Call
      888 - ZapBarge
4

I would guess one of these…
*1 - In-Call Asterisk Toggle Call Recording
*10 - Contact Manager Speed Dials
*11 - User Logon
*12 - User Logoff

5

Thank you and it works. I disable feature code *10 and now it work when I do a direct call to vm or transfer to vm to ext 101 or 1001.

I don’t understand why I can do a direct call to vm or transfer to vm to ext 30x, 30xx, 60x, 60xx, 70x, 70xx, 80x and 80xx without disabling feature code *30, *60, *70 and *80.

6

Thanks. I disable Login/Logout feature codes

7

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.