Also another issue how do I get the list of contacts to show without adding them to the favorites list?
In the video demos they show the list without the STAR Icon. I cannot seem to get anything to show up in the contacts list without Selecting as Favorite.
By default you should be able to find all FreePBX users which are stored in the User Manager. This all sounds like a bigger problem. Maybe check the permissions of your user. If nothing helps you have commercial support for Sangoma Phone Desktop so you can open a ticket with Sangoma.
we found the ticket and we’ll be addressing it - sounds very similar to something i saw recently as well and in my case it was just presenting itself differently from what the end user expected
if you get stuck again feel free to reach out directly via support - ie ask for transfer to me or for me to call you back
Frustrated I decided to uninstall the entire module and re-install it as the results were not stable at all.
Right now it seems to be working and the BLF indicator does show up on active users. We still cannot see anyone in the contact list unless we set them as FAVORITES but thats workable
We got this working by reinstalling so perhaps it was a bigger issue as you suggested. Many thanks.
I can tell you that we can search for and find any of the ext/contacts just fine but none show up in the list without adding them as Favorites.
Not sure if this is by design but it is not a critical issue but the “view” in contact tab only seems to show favorites and at least on our installation doesn’t have option to change this.