I posted several questions setting up an IVR … ( for reference : IVR - Execute Shell Script / PHP file ) .
I would need now to have an external action ( external to Freepbx / asterisk ) to make an IVR move to another one. I found that there is a REST API available ( https://wiki.asterisk.org/wiki/pages/viewpage.action?pageId=29395573) but I don’t know which one ( AGI ou ARI ) and how to perform the following :
the user already went through several steps through IVRs… one announcement is saying that the caller must wait for an external validation…
From another system, completely unliked, someone performs an API call which will make the user currently on the IVR workflow waiting, moving to a next step.
any hints /suggestions?