FreePBX newbie here so bear with me.
I have configured my inbound routes to end up at an agent queue.
Currently when testing, if a call comes in it can be manually picked up from the “queue” menu (I am using fop2)
I would like to configure my queue / agents to automatically answer any phone call that is sent to them (I have enabled auto answer within extension settings and fop2 user settings).
From what I have been able to gather the ‘Auto answer’ settings only apply to Internal transfers / extension dials.
Is there a way I can configure the calls feeding into my queue to appear as internal / is there an easier way to go about this?
Any help is much appreciated!