I use a CRM (suitecrm) which has been integrated with FreePBX using AMI. Current integration is limited to logging a call based on numbers saved against a lead in the CRM.
I would like to ideally either send a link to the CRM which allows playback (preferably without login or I don’t even mind if a login is required as long as its not a full ADMIN login for FreePBX) - if a link isn’t possible, send the recording over to the CRM through an API.
I’ve tried searching for this on the forums and around the internet but couldn’t find a good working solution.
Problem that I’m trying to solve = Currently I can see how many/how often a call was made to a specific lead. I am however unable to see what the conversation was - I do have comments added in the CRM but sometimes it’s nice to see what the exact conversation was. I would have to switch between the CRM and UCP in order to complete this task. I’m looking for an easier solution.
Current Asterisk Version: 13.32.0
API currently in use is a modified version of https://github.com/blak3r/yaai