Firstly, please forgive me is this is a stupid question but I am deploying 11 of Sangoma S500 handsets with hosted FreePBX as back end and using EndPoint Manager to configure the phones
I have sorted most queries except one that really has my head wrecked.
If I pick up an incoming call on an extension and discover that I need to transfer this call to another extension. Call is live and I hit the “Transfer” Horizontal Key.
I wish to be able to look up the PBX Contacts list to allow me complete the transfer but I don’t seem to be able to look up the Contacts App from within a live call / Talk mode.
When the phone is Idle I have Full Access to this Contact list as I have a horizontal key programmed as “REST-Contacts” but have no access to this once on live call / Talk Mode.
I reckon that the difference is something about “REST-Contacts” is an application running from the PBX and not a “Native Function” of the handset e.g. Directory?
If this is the case, is there any workaround? The old system did it and they seemed to have relied on it quite a bit - now I am quickly losing face . . .
Any help appreciated . . .
Thanks a Million