Firstly, please forgive me is this is a stupid question but I am deploying 11 of Sangoma S500 handsets with hosted FreePBX as back end and using EndPoint Manager to configure the phones
I have sorted most queries except one that really has my head wrecked.
If I pick up an incoming call on an extension and discover that I need to transfer this call to another extension. Call is live and I hit the “Transfer” Horizontal Key.
I wish to be able to look up the PBX Contacts list to allow me complete the transfer but I don’t seem to be able to look up the Contacts App from within a live call / Talk mode.
When the phone is Idle I have Full Access to this Contact list as I have a horizontal key programmed as “REST-Contacts” but have no access to this once on live call / Talk Mode.
I reckon that the difference is something about “REST-Contacts” is an application running from the PBX and not a “Native Function” of the handset e.g. Directory?
If this is the case, is there any workaround? The old system did it and they seemed to have relied on it quite a bit - now I am quickly losing face . . .
This is a good question, but remember that you have support (for a certain period of time) when you go “All Sangoma” like this. It may be something that is available and you’re not holding your tongue right, or it may not be a feature (perhaps only on that phone). If you’re still within the support window for your installation, a quick note to support could yield a quick, authoritative answer instead of the chuckle-head answers you’re likely to get from one of us…
I have those keys set for things that the user needs already, and I have contacts on the softkeys. If I were to want this functionality, I would definitely want to keep the contacts available on a softkey. Generally I would remove hold as most places use call parking.
A feature request can be made, but do remember that feature requests are requests only. We don’t / can’t provide for all requests. Sometimes things are easy, and sometimes long-ago architecture decisions make seemingly simple things terribly difficult.