I have two windows clients in different locations. Neither will connect to the ZULU server. They have been working without issue. The problem was noticed approximately a week ago, but I cannot correlate any obvious system changes that would have caused this.
The Windows log file show: (note the actual password has been replaced with “Password” but is verified to be correct for use 1000.)
{“username”:“1000”,“plaintext”:“Password”},“command”:“login”}
2018-03-15 08:50:58,087 [1468] DEBUG WebSocketServer-21210914 - IntServer: message received: {“command”:“CONFIG”,“number”:null,“recipientname”:null,“text”:null}
2018-03-15 08:50:58,087 [1468] DEBUG WebSocketServer-21210914 - Handler found for command: CONFIG
2018-03-15 08:50:58,212 [10028] DEBUG PBXCommunicator.PBXSocketClient - SEND: {“type”:“ping”,“id”:“1181657693”,“command”:“pull”}
2018-03-15 08:50:58,212 [9084] INFO PBXCommunicator.PBXSocketClient - PBX socket disconnected
2018-03-15 08:50:59,087 [1468] DEBUG WebSocketServer-21210914 - IntServer: message received: {“command”:“CONFIG”,“number”:null,“recipientname”:null,“text”:null}
2018-03-15 08:50:59,087 [1468] DEBUG WebSocketServer-21210914 - Handler found for command: CONFIG
This section is repeated ad-infinitum.
I have tried connecting both over the VPN and via the Internet, with no difference in behaviour.
Steps taken to resolve the issue so far without success:
- Checked ZULU (Free) activation is valid until 2018-07-08 with 2 users
- Changed User 1000 password
- Check PBX Firewall open ports 8002, 8009 - ok
- Check Settings > Advanced Settings>
ZULU Server:
Enable the Zulu Server Yes
Zulu Bind Address 0.0.0.0
Zulu Bind Port 8002
Zulu Command Bind Port 7999
Zulu TLS Certificate Location (reset to default - entry is blank)
Certificates are provided automatically under Admin > Certificate Management by Let’s Encrypt - all up to date.
-
Ran Admin System > Updates to PBX latest version 10.13.66-22
-
Upgraded Asterisk from v.11 to v.13
-
Upgraded all Admin Modules.
-
fwconsole CHOWN
-
fwconsole restart
-
fwconsole reload
Still neither of the ZULU clients are connecting.
I would appreciate any help or guidance to debug this issue further.
Regards
Andy