I’ve seen a couple of posts about this topic but I have not seen what the solution is.
When a call comes into our queue, it rings 5 extensions. When the call is answered, the app installed on mobile phones continues to ring (mostly 1-2 minutes, with one exception where the device rang for 20 minutes).
Is there an answer to this particular problem?
PS I have tried to include links to other posts that centered around this question, but I am a new user and not allowed to include links. My apologies, I tried to include specifics but was denied.