Zulu SMS via App (MacOS) not working


#1

We are using the Zulu App now that we are working remotely. There are several issues such as delayed ringing for Queues but the one that I would like to address in this discussion is the SMS feature not working. We are using SipStation. When I try to enter my cell phone number and sent an SMS message, it simply disappears. I did a type during the testing and entered a different area code and it seems to have sent. It works when I send SMS via UCP but not Zulu. We are in Canada.

  • Zulu Client: v3.4.0+168 © Sangoma
  • Zulu Server: 14.0.58.3 © Sangoma
  • PBX: v14.0.13.26 © Sangoma

(Angel Velasquez) #2

Hello @gwntc,

It seems you need to open a support ticket with Sipstation, so they can check what is happening.

Try to send an sms to a Canadian number through UCP, and let support know about that.

Thanks.


#3

yes, it works via UCP but not via the Zulu App


(Angel Velasquez) #4

Ok can you please test again with the latest Zulu Desktop alpha?, Otherwise I’m afraid you might need to open a ticket to support so they can help you figure out what the issue is.

Thanks!


#5

I will give that a try however I am worried about using an alpha version. I will let you know how it works.


(Angel Velasquez) #6

Oh don’t worry about that, you can easily move forward / backward from Desktop versions.