After some testing of zulu screen pops following a system lock up I discovered that when zulu is configured for a queue, link to url, the pop happens not when the call is answered but when the phone rings. In my situation, depending on the time of day and the day of the week that could be anywhere from 2-6 agents on each of 4 queue’s, If all of those queues are receiving max calls at the same time, it could generate up to 24 pops every 30 seconds. My older box couldn’t handle that load or there is some bug in the code that caused it to repeatedly crash the box.
In my and my staff’s opinion, not only does that bug need to be found and fix which caused the crash, but more importantly… it should only pop to url for the answering phone extension. the other 1-5 users have no use for the screen pop and it causes interruption to the work that they are currently doing.
Any one else have an opinion on the proper way url pop’s should work for queues?