Zulu Not Linking Phone Numbers

Commercial Modules
1

Hello,
I am trying out the 2 user license of Zulu in preparation to buy more licenses. I am hoping to use Zulu in Chrome on our Microsoft Dynamics CRM. I am not trying to do CRM integration, I simply want to be able to click to call. Zulu is not detecting the phone numbers in our cases. I have removed all of the parameters from the “ignore fields” option but it still does not detect the numbers. It does work on generic websites. I believe that Microsoft is using Java Script to display these pages.

Screen Shot 2016-11-28 at 1.44.14 PM.png1915×663 38.1 KB

Additionally if I highlight the number, right click and select call via PBX, it does not not remove the ) or the - but it does remove the (
Delimiters is set to the default ()-/.

Screen Shot 2016-11-28 at 1.53.57 PM.png862×746 34.2 KB

If it is possible I can hyperlink the phone numbers to something that would hopefully open Zulu with the phone number but I haven’t seen this ability anywhere in the documentation.

Thanks for any insight,
Addison

2

We will need a way to be able to accurately reproduce this. Once you have that figured out please open a commercial support ticket.

3

What type of method might that be? Giving commercial support access to one of our CRM pages?

4

Yes that would probably be the best route. Unless you can find a page that works similarly somewhere else.

5

Okay I will look into that. There is no option to hyperlink which causes Zulu to process like you can with Skype correct?

6

It appears that tel: links like the one in the page below can be launched with Zulu but it will not delimit the characters because it is not begin processed by the plugin.

7

Yes there is. But that is what you are saying isn’t working. So I am confused by the question

8

Zulu does not support tel: links at this time.

9

It does support tel: on mac but not on windows yet.

Also since this is a free license you wont be able to get free support from us. If you want to post a web page here that we can see where the number fails we can try and see what we can come up wiht for a solution

10

It’s working for me on both Windows and Mac but because the delimiters are a function of the Chrome plugin and the tel: links open the Zulu desktop app directly, they don’t get passed by the delimiters. Luckily in my CRM I can have it delimit the actual link for me but I submitted feature request ZULU-198