I have a number of colleagues all working remotely and we are having problems using Zulu to answer call on our mail line. It is set up with an IVT and two tiers of ring groups (both set to ringall) which rings one set of extensions for 20sec, then another set for 20sec if not answered by the first and then voicemail.
What we are experiencing is that folks attempt to answer an incoming call via a ring group with a Zulu mobile client (both Android and iOS).The call for them drops on pickup.
I have looked in the zulu_err.log and find lines like this one that corelate with CEL lines that show the pickup attempt:
2020-04-24 11:38 +01:00: ^[[31m[2020-4-24 11:38:06.738] [ERROR] console - ^[[39mThere is no bridgeMap for bridge id: 65c3de75-82d5-4795-a2d9-640c96dd1891 2020-04-24 11:39 +01:00: ^[[31m[2020-4-24 11:39:19.087] [ERROR] console - ^[[39mThere is no bridgeMap for bridge id: 4fb22c01-f177-4967-bf47-e190de845d3a
The bridge-id UUIDs also correspond with values embedded in the “Dialed” column of the CEL report.
Fri, Apr 24, 2020 11:39 AM 6003 mobileans4fb22c01-f177-4967-bf47-e190de845d3a.0 0 - Fri, Apr 24, 2020 11:38 AM 6007 mobileans65c3de75-82d5-4795-a2d9-640c96dd1891.0 0 -
Can anyone help me understand “no bridgeMap” error as I think it is the strongest clue that I have to what’s going wrong.