I have a customer I’m trying to install zulu for. I make a call through the a PC/Laptop using the zulu app, all is fine. If I make a call through my ipad, iphone, or android phone the zulu app hangs up(like it crashes) as soon as the call is picked up. Sometime I can get like 15 seconds of a call in. I have even tried a VPN back to the office from the mobile device and it still does it. I have posted the debug log below(sorry not sure how to post it nicely)
I changed the FQDN to HOSTNAME to not post it.
Running Freepbx 15.0.16.44
{“2020-04-01T15:13:39.056Z”:“f14bc733-fff4-4426-b824-b3cb4c4c0c25 - NetConnectivity - checkPBXConnections - REGULAR PING - “,“2020-04-01T15:13:39.168Z”:“f14bc733-fff4-4426-b824-b3cb4c4c0c25 - PBXAccount - PingResponse - 112”,“2020-04-01T15:13:43.932Z”:“f14bc733-fff4-4426-b824-b3cb4c4c0c25 - actions/sipaccount - makeCall - Init makeCall”,“2020-04-01T15:13:43.968Z”:“Actions - sipaccount - shouldCallCancel - f14bc733-fff4-4426-b824-b3cb4c4c0c25 - “,“2020-04-01T15:13:43.974Z”:“SIPAccount(Lib) - _ua.start, Transport connected/status is: - false - 0”,“2020-04-01T15:13:43.979Z”:“SIPAccount(Lib) - _ua.start, UA registered/status is : - false - 0”,“2020-04-01T15:13:43.983Z”:“WebRTC(log) - user requested startup…”,“2020-04-01T15:13:43.988Z”:“SIPAccount(Lib) - TRANSPORT - ontransportCreated”,“2020-04-01T15:13:43.993Z”:“SIPAccount(Lib) - TRANSPORT - onTransportConnecting”,“2020-04-01T15:13:43.996Z”:“f14bc733-fff4-4426-b824-b3cb4c4c0c25 - SIPAccount - _onConnecting - Exec onConnecting”,“2020-04-01T15:13:43.999Z”:“WebRTC(log) - connecting to WebSocket wss://HOSTNAME:8002/ws”,“2020-04-01T15:13:44.001Z”:“SIPAccount(Lib) - startCallFlow - init - false”,“2020-04-01T15:13:44.095Z”:“actions/sipaccount - shouldCallCancel - false”,“2020-04-01T15:13:44.096Z”:“SIPAccount(Lib) - _ua.invite, Transport connected/status is : - false - 0”,“2020-04-01T15:13:44.097Z”:“SIPAccount(Lib) - _ua.invite, UA registered/status is : - false - 1”,“2020-04-01T15:13:44.410Z”:“WebRTC(log) - Attempting to transition status from 0 to 1”,“2020-04-01T15:13:44.412Z”:“SIPAccount(Lib) - TRANSPORT - onTransportConnected”,“2020-04-01T15:13:44.414Z”:“f14bc733-fff4-4426-b824-b3cb4c4c0c25 - SIPAccount - _onConnected - Exec onConnected”,“2020-04-01T15:13:44.417Z”:“WebRTC(log) - WebSocket wss://HOSTNAME:8002/ws connected”,“2020-04-01T15:13:44.418Z”:“WebRTC(log) - Constructing non-INVITE client transaction with id z9hG4bK2160883.”,“2020-04-01T15:13:44.420Z”:“initPeerConnection”,“2020-04-01T15:13:44.423Z”:“New peer connection created”,“2020-04-01T15:13:44.424Z”:“Using onaddstream which is deprecated”,“2020-04-01T15:13:44.425Z”:“acquiring local media”,“2020-04-01T15:13:44.439Z”:“WebRTC.mediaDevices.enumerateDevices - [{“groupId”:””,“facing”:“environment”,“deviceId”:“com.apple.avfoundation.avcapturedevice.built-in_video:0”,“label”:“Back Camera”,“kind”:“videoinput”},{“groupId”:””,“facing”:“front”,“deviceId”:“com.apple.avfoundation.avcapturedevice.built-in_video:1”,“label”:“Front Camera”,“kind”:“videoinput”},{“groupId”:”",“deviceId”:“com.apple.avfoundation.avcapturedevice.built-in_audio:0”,“label”:“iPad Microphone”,“kind”:“audioinput”}]",“2020-04-01T15:13:44.444Z”:“acquired local media streams”,“2020-04-01T15:13:44.447Z”:“acquire - addStreams DONE”,“2020-04-01T15:13:44.467Z”:“isIceGatheringComplete STATE: - new - TimeOut: - false”,“2020-04-01T15:13:44.469Z”:“RTCIceGatheringState changed: gathering”,“2020-04-01T15:13:44.470Z”:“RTCIceChecking Timeout Created, value: 1500 milliseconds”,“2020-04-01T15:13:44.472Z”:“ICE candidate received: candidate:893127226 1 udp 2122262783 2603:6000:ca00:732e:ed33:147e:9c41:6156 56408 typ host generation 0 ufrag bR6Q network-id 2 network-cost 10”,“2020-04-01T15:13:44.474Z”:“ICE candidate received: candidate:1492530729 1 udp 2122194687 10.1.1.173 60624 typ host generation 0 ufrag bR6Q network-id 1 network-cost 10”,“2020-04-01T15:13:44.475Z”:“ICE candidate received: candidate:893127226 2 udp 2122262782 2603:6000:ca00:732e:ed33:147e:9c41:6156 60625 typ host generation 0 ufrag bR6Q network-id 2 network-cost 10”,“2020-04-01T15:13:44.476Z”:“ICE candidate received: candidate:1492530729 2 udp 2122194686 10.1.1.173 61339 typ host generation 0 ufrag bR6Q network-id 1 network-cost 10”,“2020-04-01T15:13:44.524Z”:“WebRTC(log) - State change to “Completed” on non-INVITE client transaction with id z9hG4bK2160883.”,“2020-04-01T15:13:44.527Z”:“WebRTC(log) - Constructing non-INVITE client transaction with id z9hG4bK9489108.”,“2020-04-01T15:13:44.530Z”:“ICE candidate received: candidate:3151474885 2 udp 1685987070 65.30.50.41 15267 typ srflx raddr 10.1.1.173 rport 61339 generation 0 ufrag bR6Q network-id 1 network-cost 10”,“2020-04-01T15:13:44.531Z”:“WebRTC(log) - Destroyed non-INVITE client transaction with id z9hG4bK2160883.”,“2020-04-01T15:13:44.533Z”:“WebRTC(log) - State change to “Terminated” on non-INVITE client transaction with id z9hG4bK2160883.”,“2020-04-01T15:13:44.544Z”:“ICE candidate received: candidate:3151474885 2 udp 1685987070 65.30.50.41 56376 typ srflx raddr 10.1.1.173 rport 61339 generation 0 ufrag bR6Q network-id 1 network-cost 10”,“2020-04-01T15:13:44.548Z”:“ICE candidate received: candidate:3151474885 1 udp 1685987071 65.30.50.41 14992 typ srflx raddr 10.1.1.173 rport 60624 generation 0 ufrag bR6Q network-id 1 network-cost 10”,“2020-04-01T15:13:44.560Z”:“ICE candidate received: candidate:2076178122 1 tcp 1518283007 2603:6000:ca00:732e:ed33:147e:9c41:6156 52297 typ host tcptype passive generation 0 ufrag bR6Q network-id 2 network-cost 10”,“2020-04-01T15:13:44.561Z”:“ICE candidate received: candidate:376818393 1 tcp 1518214911 10.1.1.173 52298 typ host tcptype passive generation 0 ufrag bR6Q network-id 1 network-cost 10”,“2020-04-01T15:13:44.563Z”:“ICE candidate received: candidate:2076178122 2 tcp 1518283006 2603:6000:ca00:732e:ed33:147e:9c41:6156 52299 typ host tcptype passive generation 0 ufrag bR6Q network-id 2 network-cost 10”,“2020-04-01T15:13:44.564Z”:“ICE candidate received: candidate:376818393 2 tcp 1518214910 10.1.1.173 52300 typ host tcptype passive generation 0 ufrag bR6Q network-id 1 network-cost 10”,“2020-04-01T15:13:44.628Z”:“WebRTC(log) - State change to “Completed” on non-INVITE client transaction with id z9hG4bK9489108.”,“2020-04-01T15:13:44.630Z”:“SIPAccount - _onRegistered - Exec onRegistered”,“2020-04-01T15:13:44.632Z”:“WebRTC(log) - Destroyed non-INVITE client transaction with id z9hG4bK9489108.”,“2020-04-01T15:13:44.633Z”:“WebRTC(log) - Destroyed non-INVITE client transaction with id z9hG4bK9489108.”,“2020-04-01T15:13:44.647Z”:“ICE candidate received: candidate:2888541 1 udp 41820159 54.183.230.120 60050 typ relay raddr 65.30.50.41 rport 14992 generation 0 ufrag bR6Q network-id 1 network-cost 10”,“2020-04-01T15:13:44.649Z”:“ICE candidate received: candidate:2888541 2 udp 41820158 54.183.230.120 53418 typ relay raddr 65.30.50.41 rport 56376 generation 0 ufrag bR6Q network-id 1 network-cost 10”,“2020-04-01T15:13:44.721Z”:“ICE candidate received: candidate:1320153005 2 udp 25042686 54.183.230.120 59565 typ relay raddr 65.30.50.41 rport 13252 generation 0 ufrag bR6Q network-id 1 network-cost 10”,“2020-04-01T15:13:44.722Z”:“ICE candidate received: candidate:1320153005 1 udp 25042687 54.183.230.120 55460 typ relay raddr 65.30.50.41 rport 14837 generation 0 ufrag bR6Q network-id 1 network-cost 10”,“2020-04-01T15:13:44.772Z”:“ICE candidate received: candidate:3151474885 1 udp 1685987071 65.30.50.41 46369 typ srflx raddr 10.1.1.173 rport 60624 generation 0 ufrag bR6Q network-id 1 network-cost 10”,“2020-04-01T15:13:44.774Z”:“ICE candidate gathering complete”,“2020-04-01T15:13:44.776Z”:“isIceGatheringComplete STATE: - complete - TimeOut: - false”,“2020-04-01T15:13:44.778Z”:“triggerIceGatheringComplete is: true”,“2020-04-01T15:13:44.780Z”:“isIceGatheringComplete STATE: - complete - TimeOut: - false”,“2020-04-01T15:13:44.781Z”:“RTCIceGatheringState changed: complete”,“2020-04-01T15:13:44.782Z”:“isIceGatheringComplete STATE: - complete - TimeOut: - false”,“2020-04-01T15:13:44.783Z”:“triggerIceGatheringComplete is: true”,“2020-04-01T15:13:44.785Z”:“isIceGatheringComplete STATE: - complete - TimeOut: - false”,“2020-04-01T15:13:44.786Z”:“NEW offer created”,“2020-04-01T15:13:44.790Z”:“WebRTC(log) - Constructing INVITE client transaction with id z9hG4bK9530847.”,“2020-04-01T15:13:44.906Z”:“WebRTC(log) - State change to “Completed” on INVITE client transaction with id z9hG4bK9530847.”,“2020-04-01T15:13:44.909Z”:“WebRTC(log) - Constructing INVITE client transaction with id z9hG4bK5594559.”,“2020-04-01T15:13:44.911Z”:“WebRTC(log) - Timer D expired for INVITE client transaction z9hG4bK9530847.”,“2020-04-01T15:13:44.913Z”:“WebRTC(log) - Destroyed INVITE client transaction with id z9hG4bK9530847.”,“2020-04-01T15:13:44.914Z”:“WebRTC(log) - State change to “Terminated” on INVITE client transaction with id z9hG4bK9530847.”,“2020-04-01T15:13:45.001Z”:“WebRTC(log) - State change to “Proceeding” on INVITE client transaction with id z9hG4bK5594559.”,“2020-04-01T15:13:45.003Z”:“f14bc733-fff4-4426-b824-b3cb4c4c0c25 - SIPCall - _onProgress - Init onProgress”,“2020-04-01T15:13:46.577Z”:“WebRTC(log) - INVITE dialog u0ond5nhgdv0lbrjaej8gmk5lrmss38280656e-6e44-4d6e-97c2-49cb39ffc558 constructed”,“2020-04-01T15:13:46.582Z”:“f14bc733-fff4-4426-b824-b3cb4c4c0c25 - SIPCall - _onProgress - Init onProgress”,“2020-04-01T15:13:46.583Z”:“f14bc733-fff4-4426-b824-b3cb4c4c0c25 - SIPCall - _onProgress183 - Stopping ringback”,“2020-04-01T15:13:46.610Z”:“RTCIceConnectionStatechanged: checking”,“2020-04-01T15:13:46.613Z”:“stream added”,“2020-04-01T15:13:46.796Z”:“RTCIceConnectionStatechanged: connected”,“2020-04-01T15:13:46.798Z”:“f14bc733-fff4-4426-b824-b3cb4c4c0c25 - SIPCall - _onICEConnectionOk - Exec onConnectionOk”,“2020-04-01T15:13:46.809Z”:“RTCIceConnectionStatechanged: completed”,“2020-04-01T15:13:46.810Z”:“f14bc733-fff4-4426-b824-b3cb4c4c0c25 - SIPCall - _onICEConnectionOk - Exec onConnectionOk”,“2020-04-01T15:13:53.062Z”:“WebRTC(log) - State change to “Accepted” on INVITE client transaction with id z9hG4bK5594559.”,“2020-04-01T15:13:55.795Z”:"Initiate BugSnag Client ID 7962c975-26d8-490c-97ae-8562d80b0342 | Starting APP - no ClientID yet ",“2020-04-01T15:13:55.799Z”:“WebRTC(log) - The UA class has been deprecated and will no longer be available starting with SIP.js release 0.16.0. The UA has been replaced by the UserAgent class. Please update accordingly.”,“2020-04-01T15:13:55.807Z”:“WebRTC(log) - · viaHost: “64dq68vq4kq1.invalid””,“2020-04-01T15:13:55.808Z”:“WebRTC(log) - · displayName: “””,“2020-04-01T15:13:55.809Z”:“WebRTC(log) - · transportConstructor: transportConstructor”,“2020-04-01T15:13:55.810Z”:“WebRTC(log) - · noAnswerTimeout: 60000”,“2020-04-01T15:13:55.811Z”:“WebRTC(log) - · hackAllowUnregisteredOptionTags: false”,“2020-04-01T15:13:55.812Z”:“WebRTC(log) - · contactTransport: “wss””,“2020-04-01T15:13:55.813Z”:“WebRTC(log) - · dtmfType: “info””,“2020-04-01T15:13:55.814Z”:“WebRTC(log) - · allowOutOfDialogRefers: false”,“2020-04-01T15:13:55.815Z”:"WebRTC(log) - · authorizationUser: “90102"”,“2020-04-01T15:13:55.819Z”:“WebRTC(log) - configuration parameters after validation:”,“2020-04-01T15:13:55.820Z”:“WebRTC(log) - · connectionTimeout: 5”,“2020-04-01T15:13:55.822Z”:“WebRTC(log) - · keepAliveInterval: 0”,“2020-04-01T15:13:55.823Z”:“WebRTC(log) - · traceSip: false”,“2020-04-01T15:13:55.826Z”:“WebRTC(log) - · expires: 600”,“2020-04-01T15:13:55.827Z”:“WebRTC(log) - · regId: undefined”,“2020-04-01T15:13:55.828Z”:“WebRTC(log) - · registrar: {“parameters”:{},“headers”:{},“raw”:{“scheme”:“sip”,“host”:“HOSTNAME”},“normal”:{“scheme”:“sip”,“host”:“HOSTNAME”}}”,“2020-04-01T15:13:55.933Z”:“actions/accounts - setDeviceVoipToken - a3747583569a37353d9486f159e83b3a3166a9948f6ad6a2e10e2dcc48dc478c”,“2020-04-01T15:13:55.979Z”:“actions/accounts - setDeviceNotifyToken - af87594b99f7096f9fa41b60be95ecc4b8d64a0affa1de339750358cf48952ee”,“2020-04-01T15:13:57.480Z”:"f14bc733-fff4-4426-b824-b3cb4c4c0c25 - NetConnectivity - checkPBXConnections - Account must be STARTED - ",“2020-04-01T15:13:57.481Z”:“f14bc733-fff4-4426-b824-b3cb4c4c0c25 - actions/pbxaccount - start - Init start Zulu connection”,“2020-04-01T15:13:57.483Z”:"f14bc733-fff4-4426-b824-b3cb4c4c0c25 - PBXAccount - start - ",“2020-04-01T15:13:57.822Z”:"f14bc733-fff4-4426-b824-b3cb4c4c0c25 - PBXAccount - _onOpened - ",“2020-04-01T15:13:57.852Z”:"f14bc733-fff4-4426-b824-b3cb4c4c0c25 - PBXAccount - _onAuthenticating - ",“2020-04-01T15:13:58.035Z”:“f14bc733-fff4-4426-b824-b3cb4c4c0c25 - PBXAccount - _onAuthenticated - 3.2.0”,“2020-04-01T15:13:58.087Z”:“f14bc733-fff4-4426-b824-b3cb4c4c0c25 - PBXAccount - setting token by API - af87594b99f7096f9fa41b60be95ecc4b8d64a0affa1de339750358cf48952ee - a3747583569a37353d9486f159e83b3a3166a9948f6ad6a2e10e2dcc48dc478c”,“2020-04-01T15:13:58.150Z”:"f14bc733-fff4-4426-b824-b3cb4c4c0c25 - PBXAccount - _onOtherConnection - ",“2020-04-01T15:13:58.466Z”:“f14bc733-fff4-4426-b824-b3cb4c4c0c25 - PBXAccount - setting token by API => OK”}