I can confirm all of the above dissatisfaction with Zulu so far and would love to change my mind, but so far…
@snazir we opened two support tickets ([#954601] and [#955268]) and and you answered to one of them several times. Your last response before unilaterally closing the ticket ([#955268]) was:
"Try to upgrade Zulu Module to EDGE
EDGE means BETA befor passed QA
I think you should have install Zulu Module to EDGE version.
And i think should fix your issue"
Of course my response to this one is: we are not beta testers, we purchased a product which should be supposed to be already tested and working, at least on its main functionalities. Ah… and by the way: this last sign of support came after you took remote control and verified our configuration was OK! So after confirming our config is OK, we need to move our production into beta testing, uhm…
As I kept asking over and over without a meaningful response: “Does it use Push?”
I had the above mentioned reply:
"I would like to say Zulu Mobile to get offline is normal. If Zulu Mobile always stays Online mode your Phone battery will drop so quickly.
Zulu Mobile, when you drop on background going to sleep mode when you open again going to connect to your PBX.
Zulu Mobile created and designed for different purposes. Not such as Desk Phone 7/24/365 online.
When you needed you can open it and used"
Not to mention, of course, dropped calls, missed calls, calls went nowhere and so on and so forth…
Not to mention a mysterious information about 10 seconds delay needed by Zulu to switch the call from SIP devices to PJSIP (that’s another one which would require investigation and further clarification: what happens when a call comes in? Is the call ringing first my IP desk phone, then switching to Zulu devices? That’s what I have been told…)
- Can you make outbound calls? Yes
- Can you receive inbound calls when application is in foreground? Yes
2b. Can you receive inbound calls when application is in background? Sometimes/random
- Can you receive inbound calls when application is closed? No
We had to open this post to eventually find someone answering our basic question: “Does it use Push?”.
@ncorbic the answer to this question apparently is “YES”? Great! Can anyone from support help us achieving it?