Zulu Mobile app not making calls


(James Hackford) #1

this is urgent and i cant submit a ticket bc they want money for this… i just bought new pbxact 75 appliance everything is updated to latest versions… ports open etc. dial on the app the and ends call instantly here is a log file from the app does anyone know what i need to set. to get this to work

{"2020-08-18T05:58:26.145Z":"c548ccfa-78bc-4a19-97a0-2d3fb70b1f6e - NetConnectivity - checkPBXConnections - REGULAR PING - ","2020-08-18T05:58:26.254Z":"c548ccfa-78bc-4a19-97a0-2d3fb70b1f6e - PBXAccount - PingResponse - 110","2020-08-18T05:58:36.129Z":"c548ccfa-78bc-4a19-97a0-2d3fb70b1f6e - NetConnectivity - checkPBXConnections - REGULAR PING - ","2020-08-18T05:58:36.229Z":"c548ccfa-78bc-4a19-97a0-2d3fb70b1f6e - PBXAccount - PingResponse - 101","2020-08-18T05:58:39.830Z":"c548ccfa-78bc-4a19-97a0-2d3fb70b1f6e - actions/accounts - setSelectedAccount","2020-08-18T05:58:46.091Z":"c548ccfa-78bc-4a19-97a0-2d3fb70b1f6e - NetConnectivity - checkPBXConnections - REGULAR PING - ","2020-08-18T05:58:46.180Z":"c548ccfa-78bc-4a19-97a0-2d3fb70b1f6e - PBXAccount - PingResponse - 90","2020-08-18T05:58:49.758Z":"c548ccfa-78bc-4a19-97a0-2d3fb70b1f6e - actions/sipaccount - makeCall - Init makeCall","2020-08-18T05:58:49.765Z":"Actions - sipaccount - shouldCallCancel - c548ccfa-78bc-4a19-97a0-2d3fb70b1f6e - ","2020-08-18T05:58:49.769Z":"SIPAccount(Lib) - _ua.start, Transport connected/status is: - true - 1","2020-08-18T05:58:49.774Z":"SIPAccount(Lib) - _ua.start, UA registered/status is : - false - 1","2020-08-18T05:58:49.781Z":"WebRTC(log) - user requested startup…","2020-08-18T05:58:49.783Z":"WebRTC(log) - UA is in STARTING status, not opening new connection","2020-08-18T05:58:49.786Z":"SIPAccount(Lib) - startCallFlow - init - false","2020-08-18T05:58:49.809Z":"actions/sipaccount - shouldCallCancel - false","2020-08-18T05:58:50.000Z":"SIPAccount(Lib) - _didReceiveStartCallAction - {"name":"","callUUID":"451d38dd-f8a0-4753-836e-2a31630cdf70","handle":"9313592564"}","2020-08-18T05:58:50.052Z":"SIPAccount(Lib) - _ua.invite, Transport connected/status is : - true - 1","2020-08-18T05:58:50.099Z":"SIPAccount(Lib) - _ua.invite, UA registered/status is : - false - 1","2020-08-18T05:58:50.130Z":"SessionDescriptionHandlerOptions: {"constraints":{"audio":true,"video":false},"peerConnectionOptions":{"rtcConfiguration":{"bundlePolicy":"balanced","rtcpMuxPolicy":"negotiate","iceServers":[],"iceCandidatePoolSize":32,"iceTransportPolicy":"all"},"iceCheckingTimeout":1500}}","2020-08-18T05:58:50.208Z":"SessionDescriptionHandler - ICE Servers - []","2020-08-18T05:58:50.209Z":"initPeerConnection","2020-08-18T05:58:50.211Z":"SessionDescriptionHandler - Using ICE Servers - []","2020-08-18T05:58:50.215Z":"New peer connection created","2020-08-18T05:58:50.216Z":"Using onaddstream which is deprecated","2020-08-18T05:58:50.218Z":"acquiring local media","2020-08-18T05:58:50.290Z":"WebRTC.mediaDevices.enumerateDevices - [{"kind":"videoinput","label":"0","groupId":"","deviceId":"0","facing":"environment"},{"kind":"videoinput","label":"1","groupId":"","deviceId":"1","facing":"front"},{"kind":"audioinput","label":"Audio","groupId":"","deviceId":"audio-1"}]","2020-08-18T05:58:50.303Z":"acquired local media streams","2020-08-18T05:58:50.305Z":"acquire - addStreams DONE","2020-08-18T05:58:50.340Z":"isIceGatheringComplete STATE: - new - TimeOut: - false","2020-08-18T05:58:50.344Z":"RTCIceGatheringState changed: gathering","2020-08-18T05:58:50.346Z":"RTCIceChecking Timeout Created, value: 1500 milliseconds","2020-08-18T05:58:50.349Z":"ICE candidate received: candidate:3283969443 1 udp 2122260224 192.168.1.199 38576 typ host generation 0 ufrag 1LXa network-id 4 network-cost 10","2020-08-18T05:58:50.358Z":"ICE candidate received: candidate:3283969443 2 udp 2122260224 192.168.1.199 38307 typ host generation 0 ufrag 1LXa network-id 4 network-cost 10","2020-08-18T05:58:50.428Z":"ICE candidate received: candidate:1038622800 1 tcp 1518214911 10.14.190.44 9 typ host tcptype active generation 0 ufrag 1LXa network-id 3 network-cost 900","2020-08-18T05:58:50.431Z":"ICE candidate received: candidate:1038622800 2 tcp 1518214910 10.14.190.44 9 typ host tcptype active generation 0 ufrag 1LXa network-id 3 network-cost 900","2020-08-18T05:58:50.434Z":"ICE candidate gathering complete","2020-08-18T05:58:50.436Z":"isIceGatheringComplete STATE: - complete - TimeOut: - false","2020-08-18T05:58:50.438Z":"triggerIceGatheringComplete is: true","2020-08-18T05:58:50.440Z":"isIceGatheringComplete STATE: - complete - TimeOut: - false","2020-08-18T05:58:50.442Z":"RTCIceGatheringState changed: complete","2020-08-18T05:58:50.444Z":"isIceGatheringComplete STATE: - complete - TimeOut: - false","2020-08-18T05:58:50.446Z":"triggerIceGatheringComplete is: true","2020-08-18T05:58:50.448Z":"isIceGatheringComplete STATE: - complete - TimeOut: - false","2020-08-18T05:58:50.451Z":"NEW offer created","2020-08-18T05:58:50.460Z":"WebRTC(log) - Constructing INVITE client transaction with id z9hG4bK977758.","2020-08-18T05:58:50.556Z":"WebRTC(log) - State change to "Proceeding" on INVITE client transaction with id z9hG4bK977758.","2020-08-18T05:58:50.559Z":"c548ccfa-78bc-4a19-97a0-2d3fb70b1f6e - SIPCall - _onProgress - Init onProgress","2020-08-18T05:58:50.584Z":"WebRTC(log) - State change to "Completed" on INVITE client transaction with id z9hG4bK977758.","2020-08-18T05:58:50.586Z":"c548ccfa-78bc-4a19-97a0-2d3fb70b1f6e - SIPCall - _onRejected","2020-08-18T05:58:50.588Z":"c548ccfa-78bc-4a19-97a0-2d3fb70b1f6e - actions/sipsession - sessionReject - Init sessionReject","2020-08-18T05:58:50.590Z":"c548ccfa-78bc-4a19-97a0-2d3fb70b1f6e - SIPCall - _onFailed","2020-08-18T05:58:50.601Z":"c548ccfa-78bc-4a19-97a0-2d3fb70b1f6e - actions/sipsession - sessionTerminate - Init sessionTerminate","2020-08-18T05:58:50.603Z":"WebRTC(log) - closing INVITE session kher74vg3m2gd1q7235i0ckp867m3t","2020-08-18T05:58:50.605Z":"closing PeerConnection","2020-08-18T05:58:50.607Z":"Using getLocalStreams which is deprecated","2020-08-18T05:58:50.609Z":"Using getRemoteStreams which is deprecated","2020-08-18T05:58:50.611Z":"c548ccfa-78bc-4a19-97a0-2d3fb70b1f6e - SIPCall - _onTerminated - Init terminate call","2020-08-18T05:58:50.613Z":"c548ccfa-78bc-4a19-97a0-2d3fb70b1f6e - SIPCall - _onTerminated - Init end call - InCallManager STOP","2020-08-18T05:58:50.778Z":"WebRTC(log) - Timer D expired for INVITE client transaction z9hG4bK977758.","2020-08-18T05:58:50.839Z":"WebRTC(log) - Destroyed INVITE client transaction with id z9hG4bK977758.","2020-08-18T05:58:50.896Z":"WebRTC(log) - State change to "Terminated" on INVITE client transaction with id z9hG4bK977758.","2020-08-18T05:58:50.932Z":"WebRTC(log) - Destroyed INVITE client transaction with id z9hG4bK977758.","2020-08-18T05:58:50.973Z":"RTCIceConnectionStatechanged: closed","2020-08-18T05:58:56.063Z":"c548ccfa-78bc-4a19-97a0-2d3fb70b1f6e - NetConnectivity - checkPBXConnections - REGULAR PING - ","2020-08-18T05:58:56.167Z":"c548ccfa-78bc-4a19-97a0-2d3fb70b1f6e - PBXAccount - PingResponse - 105"}


(Lorne Gaetz) #2

There is nothing useful in that dump. If PBXact has a current support contract, you don’t need credits to open a ticket.


(system) closed #3

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.