Zulu Desktop Keeps Dropping Calls


(Mvogel4949) #1

I have a new Zulu install that keeps dropping desktop calls. Typically the desktop is extremely reliable so I’m a bit surprised. In the middle of the call the app will drop the call, disconnect from the zulu server and reconnect around 10s later. In the logfiles I see the following:

2020-08-25 15:04 -05:00: TypeError: Cannot read property 'getVariable' of undefined
at CallManager.blindTransferfn (/var/www/html/admin/modules/zulu/node/index.js:1:180327)
at emitThree (events.js:136:13)
at EventEmitter.emit (events.js:217:7)
at _combinedTickCallback (internal/process/next_tick.js:138:11)
at process._tickDomainCallback (internal/process/next_tick.js:218:9)
2020-08-25 15:04 -05:00: You have triggered an unhandledRejection, you may have forgotten to catch a Promise rejection:
Error: Not Found
at Request._callback (/var/www/html/admin/modules/zulu/node/index.js:1:156286)
at Request.self.callback (/var/www/html/admin/modules/zulu/node/node_modules/request/request.js:185:22)
at emitTwo (events.js:126:13)
at Request.emit (events.js:214:7)
at Request. (/var/www/html/admin/modules/zulu/node/node_modules/request/request.js:1161:10)
at emitOne (events.js:116:13)
at Request.emit (events.js:211:7)
at IncomingMessage. (/var/www/html/admin/modules/zulu/node/node_modules/request/request.js:1083:12)
at Object.onceWrapper (events.js:313:30)
at emitNone (events.js:111:20)
at IncomingMessage.emit (events.js:208:7)
at endReadableNT (_stream_readable.js:1064:12)
at _combinedTickCallback (internal/process/next_tick.js:138:11)
at process._tickDomainCallback (internal/process/next_tick.js:218:9)

[2020-08-25 15:04:03] WARNING[26366] res_http_websocket.c: Web socket closed abruptly
[2020-08-25 15:04:03] WARNING[26367] res_http_websocket.c: Web socket closed abruptly
[2020-08-25 15:04:03] WARNING[26366] ari/ari_websockets.c: WebSocket read error: Success
[2020-08-25 15:04:03] WARNING[26367] ari/ari_websockets.c: WebSocket read error: Success
[2020-08-25 15:04:03] VERBOSE[26366] stasis/app.c: Deactivating Stasis app 'zulu-desktop-call-processing'
[2020-08-25 15:04:03] VERBOSE[26366] res_stasis.c: Shutting down application 'zulu-desktop-call-processing'
[2020-08-25 15:04:03] VERBOSE[26367] stasis/app.c: Deactivating Stasis app 'zulu-mobile-call-push-processing'
[2020-08-25 15:04:03] WARNING[26369] res_http_websocket.c: Web socket closed abruptly
[2020-08-25 15:04:03] WARNING[26369] ari/ari_websockets.c: WebSocket read error: Success
[2020-08-25 15:04:03] VERBOSE[26369] stasis/app.c: Deactivating Stasis app 'bridges-handler'
[2020-08-25 15:04:03] VERBOSE[26369] res_stasis.c: Shutting down application 'bridges-handler'
[2020-08-25 15:04:03] VERBOSE[26366] res_http_websocket.c: WebSocket connection from '127.0.0.1:37512' closed
[2020-08-25 15:04:03] WARNING[26368] res_http_websocket.c: Web socket closed abruptly
[2020-08-25 15:04:03] WARNING[26368] ari/ari_websockets.c: WebSocket read error: Success
[2020-08-25 15:04:03] VERBOSE[26368] stasis/app.c: Deactivating Stasis app 'zulu-mobile-call-answer-processing'
[2020-08-25 15:04:03] VERBOSE[26369] res_http_websocket.c: WebSocket connection from '127.0.0.1:37518' closed
[2020-08-25 15:04:03] VERBOSE[26368] res_http_websocket.c: WebSocket connection from '127.0.0.1:37516' closed
[2020-08-25 15:04:03] VERBOSE[26373] stasis/app.c: Destroying Stasis app bridges-handler
[2020-08-25 15:04:03] VERBOSE[26373] pbx.c: Remove stasis-bridges-handler/h/1, registrar=res_stasis; con=stasis-bridges-handler(0x7f532c4bee00); con->root=0x7f532cc77ca0
[2020-08-25 15:04:03] VERBOSE[26373] pbx.c: Remove stasis-bridges-handler/_./1, registrar=res_stasis; con=stasis-bridges-handler(0x7f532c4bee00); con->root=0x7f532cc77ca0
[2020-08-25 15:04:03] WARNING[26300] res_http_websocket.c: Web socket closed abruptly
[2020-08-25 15:04:03] VERBOSE[26367] res_http_websocket.c: WebSocket connection from '127.0.0.1:37514' closed
[2020-08-25 15:04:03] WARNING[26358] res_http_websocket.c: Web socket closed abruptly
[2020-08-25 15:04:03] WARNING[26696] res_http_websocket.c: Web socket closed abruptly
[2020-08-25 15:04:03] WARNING[26530] res_http_websocket.c: Web socket closed abruptly
[2020-08-25 15:04:03] WARNING[26496] res_http_websocket.c: Web socket closed abruptly
[2020-08-25 15:04:03] WARNING[26545] res_http_websocket.c: Web socket closed abruptly
[2020-08-25 15:04:03] WARNING[26348] res_http_websocket.c: Web socket closed abruptly
[2020-08-25 15:04:03] WARNING[26561] res_http_websocket.c: Web socket closed abruptly
[2020-08-25 15:04:03] WARNING[26601] res_http_websocket.c: Web socket closed abruptly
[2020-08-25 15:04:03] WARNING[26568] res_http_websocket.c: Web socket closed abruptly
[2020-08-25 15:04:03] WARNING[26579] res_http_websocket.c: Web socket closed abruptly
[2020-08-25 15:04:03] VERBOSE[3558] stasis/app.c: Destroying Stasis app zulu-desktop-call-processing
[2020-08-25 15:04:03] VERBOSE[3558] pbx.c: Remove stasis-zulu-desktop-call-processing/_./1, registrar=res_stasis; con=stasis-zulu-desktop-call-processing(0x7f53042f3120); con->root=0x7f5304020260
[2020-08-25 15:04:03] VERBOSE[3558] pbx.c: Remove stasis-zulu-desktop-call-processing/h/1, registrar=res_stasis; con=stasis-zulu-desktop-call-processing(0x7f53042f3120); con->root=0x7f5304020260

(Angel Velasquez) #2

Hello,

What version of zulu server are you using, that seems to be fixed in the latest stable


(Mvogel4949) #3

14.0.58.3


(Angel Velasquez) #4

Please upgrade to the latest stable that should be 14.0.58.9


(Mvogel4949) #5

I’ll give that a shot. Once I upgrade do I need to run a fwconsole restart zulu?


(Angel Velasquez) #6

No, this is done automatically once you install/upgrade the module.


(Mvogel4949) #7

It seems to be helping. Thank you


(system) closed #8

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.